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Control Panel problem on Vista

Community Veteran
Posts: 17,468
Thanks: 1,476
Fixes: 16
Registered: 06-11-2007

Control Panel problem on Vista

A friend of mine has a Gateway laptop, running Vista home basic, and is having lots of problems!.
His latest is a problem with trying to use "Control Panel" from the start menu.
After clicking on the control panel text on his desktop, the box with control panel shows for about 3 seconds and disappears.
By going "round the back" and accessing from "my computer". the box appears, and another box over the top states "windows explorer is not responding".... (then below)
go on line later to find answer
Restart Windows Explorer
He tried to access the net via my wireless router, but had problems there too!.... (it said it was connected , but had limited access)
(the access key was typed in correctly, and he accessed the router no problem)
anyone got any ideas why the Windows Explorer is playing up?
Could it be  a need to re-install Vista? or is there a "workaround"?
Any suggestions please