Connection settings empty?
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Connection settings empty?
11-02-2011 2:35 PM
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anyone else geeting this problem - and how do you get the icons back?
ta very much
Re: Connection settings empty?
11-02-2011 3:00 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Connection settings empty?
11-02-2011 3:39 PM
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I'm looking at this now for you, it might be something to do with the fault ticket that was closed relatively recently. Sorry about the hassle, I'll update as soon as I know any more.
Re: Connection settings empty?
11-02-2011 3:57 PM
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ta
Re: Connection settings empty?
16-02-2011 8:28 AM
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Still having problems with this - I've tried logging in from anouther pc and have exactly the same result, very very slow to load the page, and when it eventually completes all the icons are missing.
any news from your side Matt?
ta very much......
ps - the good news though is that the disconnections seem to have reduced vastly from once or twice a day, it's now only dropped once or twice in the last 12 days and the connection speed has gone back up - not sure about the download speed though as I can't get to the speed tester!
Re: Connection settings empty?
17-02-2011 9:14 AM
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I'll report back once we've got to the bottom of it...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Connection settings empty?
17-02-2011 10:12 AM
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Might be worth pointing out that it was working ok up until around 8th feb - never had a problem with it before
Re: Connection settings empty?
17-02-2011 10:33 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Connection settings empty?
14-03-2011 1:35 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Connection settings empty?
18-03-2011 2:47 PM
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Well, it's nearly fixed - all the icons are back and working ok, but the header to the page (and lots of others) where you have Help & Support, and Member Centre - Member Centre is covered up by the Search button from the line above, so you can't get to the Member Centre!
Also, this all started due to a speed issue caused by a dropping line, which now seems to be fixed, but I notice the line did drop sometime in the early morning 3 days ago - would this have been from your end? Good news though, as since it's been re-connected I'm getting best speeds ever, now gone up to around 6300, whereas I was getting around 5800 until the last reconnection!
Re: Connection settings empty?
27-03-2011 9:58 AM
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Re: Connection settings empty?
30-03-2011 4:55 PM
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