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Computer reboots on startup repeatedly

juliasdream
Grafter
Posts: 260
Registered: 09-06-2007

Computer reboots on startup repeatedly

Running XP SP3 the computer gets beyond the Welcome screen and just as the desktop icons start to appear it reboots itself
I've hyad this problem before and solved it
This time those same methods wont work
I have tried running fixes in safe mode and I have tried running repair console from an XP setup disc
I tried option 1./ C<windows>: FIXBOOT
I also tried option 1./ C<windows>: Chkdsk /r
All fans work fine yet still the problem persists.
Can anyone please advise?
Thanks
27 REPLIES
Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

You seem to be having one problem after another.  Could be a faulty hard drive.  Could be a bad virus infection.  Could be any number of things.  It might help if you gave more background.  Are you always posting about the same computer?  How long since it has been working properly?  What have you done that might cause all these problems?
juliasdream
Grafter
Posts: 260
Registered: 09-06-2007

Re: Computer reboots on startup repeatedly

No I'm trying to fix it for a friend who is  illiterate when it comes to computer workings.
I( was aleaqdy thinking it may be the hard drive. Not sure how to tell
Its a bit difficult running a virus scan. I tried running AVG in safe mode but it asked for a licence key even though she says its the free version. Its not letting me install a fresh one in safe mode either.
I cant really figure out any moire history. Shes old and cant remember too well. It just seemes it happened when turning it on
I tried finding a restore point but there werent any
adie:quote
Moderator
Moderator
Posts: 25,894
Thanks: 1,196
Fixes: 50
Registered: 14-04-2007

Re: Computer reboots on startup repeatedly

It sounds like a driver problem.
Have you tried disabling 'Reboot on System Failures' found in  System Properties / Startup and Recovery to see if an error message is displayed.
Also have a look at the event log by running eventvwr.msc.

Customer and Forum Moderator.

Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

Running chkdsk was a good idea but if there was a problem with the boot sector (that Fixboot would fix) you would not get anywhere near as far as the Welcome screen.
You cannot install AVG in Safe Mode and you won't be able to install it if there is another version already installed, so
Boot to Safe Mode
In the Run box enter msconfig
Under Services tick the box that says hide all Microsoft services then disable all the remaining ones.
Under  Startup disable all the startup programs
Restart the computer and see if it will boot normally now.
If so, run a virus scan.
By the way, if Strat is correct and this is a driver problem then this isn't going to work but it is useful to know.
KenA
Grafter
Posts: 92
Registered: 28-08-2007

Re: Computer reboots on startup repeatedly

Have a look in the system event log for clues, from "Run" or command prompt, type eventvwr.msc
juliasdream
Grafter
Posts: 260
Registered: 09-06-2007

Re: Computer reboots on startup repeatedly

Quote from: ReedRichards
Running chkdsk was a good idea but if there was a problem with the boot sector (that Fixboot would fix) you would not get anywhere near as far as the Welcome screen.
You cannot install AVG in Safe Mode and you won't be able to install it if there is another version already installed, so
Boot to Safe Mode
In the Run box enter msconfig
Under Services tick the box that says hide all Microsoft services then disable all the remaining ones.
Under  Startup disable all the startup programs
Restart the computer and see if it will boot normally now.
If so, run a virus scan.
By the way, if Strat is correct and this is a driver problem then this isn't going to work but it is useful to know.

Hi
before reading this I have removed the hard drive and put it in a caddy.
I ran a virus scan usung Bullguard which is installed on my main computer
It found the following in the log :

Infected Files
___________________________________________________________
----[  Infected Files  ]------------
Malware: Gen:Trojan.Heur.bq8@H0m!UFji
    J:\WINDOWS\system32\wingenocx.dll
Malware: Gen:Trojan.Heur.zs0@vnaI5lekx
    J:\Program Files\Protection System\psystem.exe
___________________________________________________________
Results after ROUND 0
___________________________________________________________
Scan started: Monday, July 27, 2009 23:17:51
Scan duration: 0 days, 00 hours, 12 minutes, 07 seconds
Infections solved: 0
Infections left: 2
Viruses left: 2
----[  Files Still Infected  ]------------
Malware: Gen:Trojan.Heur.bq8@H0m!UFji
    J:\WINDOWS\system32\wingenocx.dll
Malware: Gen:Trojan.Heur.zs0@vnaI5lekx
    J:\Program Files\Protection System\psystem.exe
___________________________________________________________
Results after ROUND 1
___________________________________________________________
Scan started: Tuesday, July 28, 2009 00:11:48
Scan duration: 0 days, 00 hours, 00 minutes, 00 seconds
Infections solved: 0
Infections left: 2
Viruses left: 2
----[  Files Still Infected  ]------------
Malware: Gen:Trojan.Heur.bq8@H0m!UFji
Status: Disinfect Failed
    J:\WINDOWS\system32\wingenocx.dll
Malware: Gen:Trojan.Heur.zs0@vnaI5lekx
Status: Disinfect Failed
    J:\Program Files\Protection System\psystem.exe
___________________________________________________________
Results after ROUND 2
___________________________________________________________
Scan started: Tuesday, July 28, 2009 00:56:12
Scan duration: 0 days, 00 hours, 00 minutes, 00 seconds
Infections solved: 2
Infections left: 0
Viruses left: 0
----[  Files Solved  ]------------
Malware: Gen:Trojan.Heur.bq8@H0m!UFji
Status: Moved To Quarantine
    J:\WINDOWS\system32\wingenocx.dll
Malware: Gen:Trojan.Heur.zs0@vnaI5lekx
Status: Moved To Quarantine
    J:\Program Files\Protection System\psystem.exe
It seems to have removed all but two
I cant find any reference to them in google
Has anyone any idea?


Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

Actually, Round 2 looks to have removed ALL the viruses.  Different virus scanners use different names for the viruses they find so you need to look for these names in the Bullguard database.  But it really isn't important what the viruses were, what matters is whether the computer will start now you have removed them.  But before you test this, I suggest you try the Kaspersky online virus scanner whilst you are about it http://www.kaspersky.co.uk/virusscanner
Remember that  scanning the hard drive in the way you did will not remove any bad registry entries so you need to rescan when you get the computer going again.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Computer reboots on startup repeatedly

Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

Quote from: pierre_pierre
for Wingenocx  http://www.2-spyware.com/file-wingenocx-dll.html

This page seems to be pure advertising with no actual information on the threat.  You are encouraged to download a free but unnamed scanner.  I would strongly advise against doing any such thing.  Bear in mind that the other file is part of a rogue (i.e. fake) antispyware program.  Downloading anonymous scanners is the way to get infected with more of that type of thing. 
juliasdream
Grafter
Posts: 260
Registered: 09-06-2007

Re: Computer reboots on startup repeatedly

Quote from: ReedRichards
Running chkdsk was a good idea but if there was a problem with the boot sector (that Fixboot would fix) you would not get anywhere near as far as the Welcome screen.
You cannot install AVG in Safe Mode and you won't be able to install it if there is another version already installed, so
Boot to Safe Mode
In the Run box enter msconfig
Under Services tick the box that says hide all Microsoft services then disable all the remaining ones.
Under  Startup disable all the startup programs
Restart the computer and see if it will boot normally now.
If so, run a virus scan.
By the way, if Strat is correct and this is a driver problem then this isn't going to work but it is useful to know.

Hi
Last virus scan shows all virus's gone from the system
I did what you said and I did what strat suggested
The problem still persists. after the welcome screen the icons all load up. Then there is a click coming from inside the computer and a blank screen. and nothing. No restart either
Back in Safe mode I found the following in error log
1.The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
A device attached to the system is not functioning.
2. same as above
3. The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
A device attached to the system is not functioning.
4. The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.
5. The following boot-start or system-start driver(s) failed to load:
AFD
AvgLdx86
AvgMfx86
AvgTdiX
Fips
IPSec
MRxSmb
NetBIOS
NetBT
Processor
RasAcd
Rdbss
Tcpip
6. DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
7. as no.1.
8. The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
A device attached to the system is not functioning.
9. The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.
10. As No 5.
I'd apreciate any advice on where to go from here
Thanks
Superuser
Superuser
Posts: 2,680
Thanks: 1,062
Fixes: 8
Registered: 10-04-2007

Re: Computer reboots on startup repeatedly

On the Start menu:  Right click on 'My Computer'  --> Properties --> Hardware --> Device Manager
This will list all of the Devices on the system - look for one (or more?) with a yellow warning triangle.
Maurice
Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

I cannot spot anything untoward in the error log.  Remember it is normal to get a lot of logged errors when you start in Safe Mode.  The bit of the error log you need to concentrate on is the bit that comes at the time just before your computer died.
My two chief suspects are:
A problem with your graphics drivers that kicks in when (or shortly after) the card/chip kicks out of VGA mode.
A virus which installs as a (non plug-and-play) device.
Have you tried starting in VGA mode (one of the F8 startup options)?  This is worth a try.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Computer reboots on startup repeatedly

Quote from: ReedRichards
Quote from: pierre_pierre
for Wingenocx  http://www.2-spyware.com/file-wingenocx-dll.html

This page seems to be pure advertising with no actual information on the threat.  You are encouraged to download a free but unnamed scanner.  I would strongly advise against doing any such thing.  Bear in mind that the other file is part of a rogue (i.e. fake) antispyware program.  Downloading anonymous scanners is the way to get infected with more of that type of thing. 


Sorry about that
Google offers a few others
Quote
Results 1 - 10 of about 252 for wingenocx.dll. (0.44 seconds)
Search Results
  1.
      WINGENOCX.DLL, Prevx
      Information about WINGENOCX.DLL. WINGENOCX.DLL has been seen to perform the following behavior: WINGENOCX.DLL is packed and/or encrypted using a software ...
      www.prevx.com/filenames/...X1/WINGENOCX.DLL.html - Cached - Similar
  2.
      wingenocx.dll
      wingenocx.dll was added to FreeFixer's database on 15th July 2009. The most recent search for this file was done on 16th July 2009. wingenocx.dll is located ...
      www.freefixer.com/library/file/37963/ - Cached - Similar
  3.
      Wingenocx.dll definition, relationships, removal
      File wingenocx.dll is related to spyware. This is serious violation of your privacy, your system is under security threat. ...
      www.2-spyware.com/file-wingenocx-dll.html - Cached - Similar
  4.
      WINGENOCX.DLL - Adware.Vundo Variant | SUPERAntiSpyware
      WINGENOCX.DLL has been identified as Adware.Vundo Variant. Remove WINGENOCX.DLL with SUPERAntiSpyware.
      www.superantispyware.com/.../WINGENOCX.DLL.html - Cached - Similar
  5.
      wingenocx.dll is trojan BHO | HT Logs. Tips, FAQs, Analyze.
      15 Jun 2009 ... Whats is wingenocx.dll, how to remove wingenocx.dll.
      htlogs.com/wingenocxdll-is-trojan-bho/ - Cached - Similar
Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Computer reboots on startup repeatedly

Quote from: pierre_pierre
   4.
      WINGENOCX.DLL - Adware.Vundo Variant | SUPERAntiSpyware
      WINGENOCX.DLL has been identified as Adware.Vundo Variant. Remove WINGENOCX.DLL with SUPERAntiSpyware.
      www.superantispyware.com/.../WINGENOCX.DLL.html - Cached - Similar
 

I'm a big fan of SuperAntiSpyware as it removes a lot of junk that others fail to find, particularly of the rogue security software type.  It is free so well worth downloading a copy and running a scan with that.