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Computer freezes when trying to view youtube etc videos

jmd
Grafter
Posts: 2,933
Thanks: 2
Registered: ‎30-07-2007

Computer freezes when trying to view youtube etc videos

My Dell Laptop has suddenly decided it will freeze everytime I try to view a video on youtube [or vimeo]. I use Windows 7 [64 bit] with Firefox as browser.  I have to use Task Manager to get out of the freeze.
Can anyone help?
7 REPLIES
Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Computer freezes when trying to view youtube etc videos

It may be a Flash Player problem.  Try uninstalling it then downloading and installing the latest version (11).  Also check that you have the current version of Firefox (7).
Moderator
Moderator
Posts: 18,589
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: Computer freezes when trying to view youtube etc videos

I've noticed that, for some unknown reason, Flash Player 11 is screwing some streaming with FF and Chrome. So I have reverted back to 10.3.183.7 on my laptop which is W7 64bit.
You can get previous versions here.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: Computer freezes when trying to view youtube etc videos

Very interesting!! I'm having similar problems.
I've just checked Control Panel and discovered I have 2 Flash Players installed:
Adobe Flash Player 10 Plugin v 10.1.85.3
and
Adobe Flash Player 11 ActiveX v11.0.1.152
Now if you select Support Information > Product Update for the Plugin it takes you to the download for 11.0.1.152.
I think I'll remove both of the above and then reinstall the latest version (11.0.1.152)  Smiley
Edit1:
Just done that with a reboot inbetween removal and install.
IE8 on my Dell Laptop with XP Home SP3 seems to run much faster. Time will tell!
Edit2:
Unfortunately, that hasn't solved the problem. It's happened again with Task Manager being the only exit.  Sad
Ellis
Grafter
Posts: 213
Registered: ‎04-02-2011

Re: Computer freezes when trying to view youtube etc videos

You haven't said what processor is in use.
I have three laptops, the oldest one (with Windows XP) I would not even think of using for video.
The second oldest is an Acer 5101 with AMD Turion 64 running Ubuntu/Linux v10.04 LTS, it will handle ordinary video but not HD video.
The newest one is an Acer 5742 with an Intel i3 370m processor running Ubuntu/Linux v10.10, it will handle HD video with no problems.
On the AMD Turion 64 the problem with HDV is that that CPU cannot handle the size of file (HDV) within the refresh rate required, so causes a temporary freeze.
CX
Grafter
Posts: 745
Thanks: 2
Registered: ‎16-09-2010

Re: Computer freezes when trying to view youtube etc videos

Does it help if you disable Hardware Acceleration in Firefox? (Options, Advanced tab)
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Computer freezes when trying to view youtube etc videos

CX23882's answer is what fixed the same problem on my Dell laptop. You can also disable it by right clicking on the flash video and choosing disable Hardware Acceleration again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jmd
Grafter
Posts: 2,933
Thanks: 2
Registered: ‎30-07-2007

Re: Computer freezes when trying to view youtube etc videos

Thank you for your suggestions - will try them out the next time it happens because of course since mentioning it - videos have been working!! Roll eyes