Cloudflare Captcha
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- Re: Cloudflare Captcha
09-02-2020 10:48 PM
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Hi,
I am suddenly getting loads of Cloudflare Captcha requests when I go to websites
It is also impacting apps on the wifi and causing no end of issues
I am not aware of doing anything that would flag this so how do I go about fixing this?
Also, whatever happened to the raise a ticket service?
Ta
Fixed! Go to the fix.
Re: Cloudflare Captcha
09-02-2020 10:59 PM
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Just turned the modem off for a minute pr so and when it restarted I'm on the same IP
So that's not helped
09-02-2020 11:15 PM
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Dynamic IPs are pretty 'sticky' as we allocate them out from a small pool specific to your location, so the odds you'll get the same IP following a reboot of the router are high. Having said that, try switching your router off for 65 mins or more as that may do the trick.
Also I recommend doing a full anti-virus and malware scan on all the devices that connect to the internet on your home network as something would've likely triggered this to happen.
With regards to raising a ticket via the Help Assistant, we removed this in 2015 for the majority of topics in favour of other ways to get in touch.
Let us know how you get on with this.
Re: Cloudflare Captcha
10-02-2020 8:50 AM
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All the connected devices have av software on, not aware of any issues and I am not seeing unusal traffic
Will check again tonight
Re: Cloudflare Captcha
10-02-2020 1:43 PM
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Re: Cloudflare Captcha
10-02-2020 2:00 PM
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Re: Cloudflare Captcha
10-02-2020 6:10 PM
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Changing my IP won't fix the Cloudflare issue as far as PlusNet customer service goes
Doesn't it just pass the issues onto the next person who may not be as IT literate?
I will try and and change the IP tonight
Re: Cloudflare Captcha
10-02-2020 6:16 PM
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Aye changing the IP without getting to the root cause will likely mean that the 'new' IP you get will eventually experience the same issues, and you're right that by changing the IP whoever picks that up will likely inherit the problem.
Re: Cloudflare Captcha
10-02-2020 6:34 PM
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You are of course implying that the issue lies in my web useage or my network
I will check the network but given the issue started around the same time as my IP switch it does suggest that I am the poor sucker down the line from someone elses problems and the issue is getting passed on
Re: Cloudflare Captcha
10-02-2020 6:37 PM
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It's possible but as far as I'm aware there isn't anything we can do about this as Cloudflare is a third party. If you have issues with a different IP let me know and I'll raise a task to our NetOps team to see what options are available to us.
Re: Cloudflare Captcha
15-02-2020 4:52 PM
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@my53rdchoice just interested in how you've got on with this and if a new IP sorted this out for you?
Re: Cloudflare Captcha
15-02-2020 5:23 PM
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Hi,
yup, new IP and all the problems went away,
So I guess this is another PlusNet members issue now
ta
Re: Cloudflare Captcha
15-02-2020 7:34 PM
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Thanks for getting back to me @my53rdchoice
At least it's sorted for you. I'd recommend keeping an eye on this and if the same issues develop it may be worth doing a full audit of your network.
Re: Cloudflare Captcha
28-07-2020 11:07 PM
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I've set the modem to switch off for an hour between 4am and 5am every day.
Every day I get a new IP
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