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Changing from BBYW Pro to Unlimited enquiry.

dratddestroyer
Grafter
Posts: 164
Registered: 27-09-2007

Changing from BBYW Pro to Unlimited enquiry.

Hello,
I'm on an old Plusnet package - Broadband Your Way Pro at £19.99 a month.
I  would like to change to the Broadband Only Unlimited package at £12.49 a month.
I don't want Plusnet line rental or a router.
I have two questions:

I would like to know if I will be able to keep my Broadband phone and Fax numbers?
How long would it take for the order to be processed?
Regards,
Drat.
4 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Changing from BBYW Pro to Unlimited enquiry.

Hey Drat,
Yes, you'll keep the broadband phone and you'll keep the Fax numbers.
The change will happen on your next invoice date. It should display this before you confirm the change.
Cheers,
Matt
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Changing from BBYW Pro to Unlimited enquiry.

Unless your next invoice date is in the next couple of days, I believe, since it might not have time to process the order before the invoice process.
Call me 'w23'
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Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Changing from BBYW Pro to Unlimited enquiry.

That's only usually a problem for home phone changes, broadband only changes are fine as long as it is done the day before or earlier.
dratddestroyer
Grafter
Posts: 164
Registered: 27-09-2007

Re: Changing from BBYW Pro to Unlimited enquiry.

Hello,
Thanks for your replies.
I placed an order today - 12 month contract
I wonder what I can spend the £7.50 difference on...?
Drat.