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Cannot access Webmail using IE9

fish2011
Newbie
Posts: 1
Registered: ‎27-06-2011

Cannot access Webmail using IE9

I have just acquired a laptop with windows7 and IE 9.I cannot access my webmail when using IE9.  I am repeatedly told that I have entered a wrong username or password.
I can access webmail from my old pc running on windows XP, and bizarrely, I have now installed Mozilla Firefox on my laptop and was instantly able to access my webmail.
Has anyone any clues why?  Plusnet say as it is a software problem they cannot help (didn't even say - "wehave/have not heard of that one" .
Is it a setting?  If so where?  I have set plusnet as an allowed website, including https:// .
Any  help appreciated.
5 REPLIES
Community Veteran
Posts: 4,911
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Cannot access Webmail using IE9

No problem for me using Windows 7 Home Premium with Service Pack 1 64-bit version and IE9.  IE9 threw up a prompt to remember my password at the bottom of the Window - I said no. 
I don't have Plusnet set as an allowed web site (and if that ever works it's only by masking some other problem). 
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Cannot access Webmail using IE9

If there was a general problem accessing webmail using Win 7 and IE9 we'd have seen many, many postings about it before now. It's 99.9% certain that it is something at your end.
jelv (a.k.a Spoon Whittler)
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Community Veteran
Posts: 4,911
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Cannot access Webmail using IE9

I'm not sure that many people use the Plusnet webmail interface, which seems to me to be stuck somewhere in the mid 1990s.  But I agree it has to be something specific to fish2011's computer.  Could you have made a typo then asked IE9 to remember the wrong password?
VileReynard
All Star
Posts: 11,179
Thanks: 304
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Registered: ‎01-09-2007

Re: Cannot access Webmail using IE9

Are you able to view/delete the remember entry for user/password in IE's list?

Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Cannot access Webmail using IE9

You can just overtype the automatically inserted 'blobs' to update a remembered password, it then asks if you want to replace the previously remembered one (I think).
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