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Cancel an account or moving it to a new property?

somebody
Newbie
Posts: 2
Registered: ‎06-03-2013

Cancel an account or moving it to a new property?

Hi,
Does anyone know how to cancel a broadband account with plusnet or how to move it to a new property without calling the Housemoves Team on 08004320200? If calling this number is the only option, does someone know what times are the less busy?
Best wishes
3 REPLIES
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: ‎30-07-2007

Re: Cancel an account or moving it to a new property?

Phoning will be your only option,  but there is a 0345 number.
[quote=https://portal.plus.net/my.html?s=0&action=adsl_reprovision]Call our specialist team on 0800 432 0200 or 0345 140 0200 to arrange your move as soon as you're ready.
If you'd like to read more about moving your service, see our Home and Office Move Guide.

The Customer Support Stats page gives some idea what customer support are up to.
somebody
Newbie
Posts: 2
Registered: ‎06-03-2013

Re: Cancel an account or moving it to a new property?

Thanks mate!
Is the 0345 number cheaper than the 0800 one?? I am actually not familiar with those numbers here in UK.
Best wishe
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: ‎30-07-2007

Re: Cancel an account or moving it to a new property?

If you're calling from a land line,  the 0800 number is free,   but not on a mobile
If you call from a mobile (under contract) the 0345 number is included within you allowance,  while an 0800 incurs a charged.