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Can't watch anything anymore

Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Can't watch anything anymore

Hi again!
Some of you may remember that I have problems streaming YouTube on my laptop (See the "Problems streaming You Tube" thread on the Community Support section. We established that my problem was likely yo be software related (see http://community.plus.net/forum/index.php/topic,77821.msg631028.html#msg631028 and http://community.plus.net/forum/index.php/topic,77821.msg631335.html#msg631335).
Since then, I have tried every possible update. I am now on XP Service Pack 3, with the latest Flash Player. I still am unable to watch a You Tube video (if anything it's worse). The stream starts. The buffering bar is excellent. But the picture freezes or goes into slide show mode.
And now, I get the same again on IPlayer. We have not been able to watch IPlayer on the laptop in the last two or three days.
So basically, here is my question: does anybody have an idea of what could possibly be wrong? My video card is fairly old, but it is newer than that of my desktop computer and all works fine on the latter...
Thanks for your help!  Smiley
PS: Needless to say I have examined the YouTube help section in every detail, to no avail.
92 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Can't watch anything anymore

how much RAM has your Lappy got? some come with a ridiculous small amount, upped this one from 256 to 1M
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

Hello pierre_pierre
Here is my computer info:
Inspiron 5160 
Processor Mobile Intel(R) Pentium(R) 4 CPU 2.80GHz
Processor Speed 2.72 GHz
Memory (RAM) 2048 MB
Operating System Microsoft Windows XP Home Edition (Service Pack 3)
Operating System Version 5.1.2600

Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Can't watch anything anymore

I've just had an issue with videos on the BBC news site in that the box came up blank. I tried several different ones and they all failed the same way. I fixed it with a CTRL+F5 to force it to reload cached items.
The same (or flushing the browser cache) is worth a try!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

Hi Jelv
Thanks, but that's not working for me.  Sad
I was wondering if the amount of disk space used could affect performance: I have only about 5GB left and 35GB used. Could that be affecting something? (Having said that, I don't have any problems watching DVDs and video downloads on my laptop so probably not...)
Cheers
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Can't watch anything anymore

It can - but only if you have a small amount left.  You still have 5GB left though so that should be absolutely fine.
Does it work fine on a different computer on the same connection?
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

Yes, it works fine on my desktop computer with the same connection.
PS: I use Firefox but have the same problem on IE (latest versions).
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Can't watch anything anymore

Rather than making sure you've updated Flash to the latest version, have you tried an uninstall/re-install?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

Yes I did, but to be on the safe side I just did another uninstall/install using the official Flash Player Uninstaller etc.
I then proceeded to watch a YouTube video successfully for 3mn18 and then the picture went into slide show mode again...
I really don't want to have to go through a whole hard drive reformat. My system is pretty clean. I use Ashampoo regularly to get rid of all the rubbish...
Strange...
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Can't watch anything anymore

My Laptop is a micky mouse compared with yours, and I no problem with BBC
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Can't watch anything anymore

Have you tried doing a system restore back to when iPlayer last worked?
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

I have got to go now, but I'll try a system restore tonight or at the weekend. I installed SP3 yesterday though, hoping it would solve my issues. I assume I will have to go through the installation process again after the restore, will I?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Can't watch anything anymore

I'd have thought so yes.
VileReynard
All Star
Posts: 11,202
Thanks: 307
Fixes: 11
Registered: ‎01-09-2007

Re: Can't watch anything anymore

See http://linuxcentre.net/ - this allows DRM free downloads and should give you better quality iPlayer playback (no stuttering).

Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Can't watch anything anymore

Thanks!
But still, how about You Tube? That's not a new issue so a system restore won't help. Any more ideas?  Cool