on 22-10-2019 11:10 AM - last edited on 22-10-2019 1:33 PM by Strat
I'm trying to help a friend out as he wishes to remote connect into his Hikvision NVR. I've set up an identical system at my house using a TP-Link VR900 which worked straight away, but his Plusnet router doesn't seem to be playing ball.
So far in Advanced Settings I have created 3 applications
CCTV80 Ports 80-80 converted to 80-80 Both TCP and UDP
CCTV554 Ports 554-554 converted to 554-554 Both TCP and UDP
CCTV8000 Ports 8000-8000 converted to 8000-8000 Both TCP and UDP
Port 80 is the NVR web GUI
Port 554 is for rtsp streaming which is probably not needed
Port 8000 is for the mobile Hik-Connect app to connect to the NVR
I have then set the firewall to pass all these 3 applications on to the NVR which has a static internal IP. I selected the NVR from the drop down box rather than inputting the internal IP, but it does show up with the correct mac and IP in the network tree, so I have no reason to suspect this is the issue.
The connection to the property has a static IP, so I have then tried connecting to the static IP xxx.xxx.xxx.xxx:80, but all I get is "This site cannot be reached".
The NVR can be viewed using the Hik-Connect app, and the IP for the device listed on the Hik-Connect website matches the one I am using.
I'm not sure what to try next.
Anyone have an idea where I'm going wrong?
Moderator's note by Dick (Strat): Post released from Spam Filter and moved to Tech Help.
Fixed! Go to the fix.
Re: Can't remote access CCTV NVR
The place to look is in the members centre, broadband section of your friend’s account.