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Can't login to portal (Sun 10/11/2013)

Community Veteran
Posts: 1,239
Thanks: 4
Registered: ‎30-07-2007

Can't login to portal (Sun 10/11/2013)

I can't login to the portal.
entering username & password (correctly) just reloads the page with the login boxes.
was OK yesterday evening
cookies and cache cleared - no change.
19 REPLIES
japsander
Dabbler
Posts: 15
Registered: ‎25-10-2013

Re: Can't login to portal (Sun 10/11/2013)

same here. simply says says "invalid username or password. Please try again."
im sure it will be back up before long
Community Veteran
Posts: 1,239
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Registered: ‎30-07-2007

Re: Can't login to portal (Sun 10/11/2013)

hence posting here so the staff know it's happening - as i can't login to register a fault  Roll eyes
Community Veteran
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Registered: ‎11-08-2007

Re: Can't login to portal (Sun 10/11/2013)

Same for me  Angry
"Invalid username or password. Please try again."
Community Veteran
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Registered: ‎14-08-2007

Re: Can't login to portal (Sun 10/11/2013)

I can't even get that far. Just getting a blank page for the member center.
Highlighted
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Can't login to portal (Sun 10/11/2013)

For me it says:
"Thanks for visiting, we'll be back soon
We've had to take the site down for maintenance."

No mention of this in the Announcement forums or on usenet.
Community Veteran
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Registered: ‎27-10-2012

Re: Can't login to portal (Sun 10/11/2013)

I get the following error:
Only thing on Twitter (even remotely related is): Planned Broadband Faults Troubleshooter Maintenance - Saturday 9th November  10.00pm-Sunday 10th November 7.00am
Community Veteran
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Registered: ‎10-04-2007

Re: Can't login to portal (Sun 10/11/2013)

If the systems that the portal relies on are down they can't post service status to the portal. The usenet, RSS and service status emails all take their feed from that so don't expect anything on there until it's back up!
jelv (a.k.a Spoon Whittler)
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Community Veteran
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Re: Can't login to portal (Sun 10/11/2013)

It would seem this was unplanned maintenance seeing as there have been no prior announcements. Also, no updates here or on Twitter from the PN staff probably because the usual staff are not around.
Community Veteran
Posts: 1,230
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Registered: ‎01-08-2007

Re: Can't login to portal (Sun 10/11/2013)

Just came here to check if anyone knows how long the portal is going to be down as I need to find dates and times for phone calls made last month to refer to in an email that my OH needs to send off tonight. Oh well, just hope it's fixed before this evening!
Plusnet user since November 2003
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Community Veteran
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Registered: ‎18-01-2013

Re: Can't login to portal (Sun 10/11/2013)

Could be down for a number of reasons.
A forum I moderate on is also down this morning - first time in a year or so. My own web server was hacked last week and again yesterday (Php5 exploit) so I had to take my own server down yesterday while I secured it and updated the OS etc.
I've had four attempts at reinfecting my server this morning already but fortunately they have all bounced off this time Smiley
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Can't login to portal (Sun 10/11/2013)

Hi all,
I've just become aware of this. I've spoken with the CSC who are in touch with our networks team whilst they're looking into the issue.
I'm expecting a call with an update about this shortly so I'll reply back here as soon as I know more.
Sorry for any inconvenience.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NorthEasterner
Aspiring Pro
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Registered: ‎25-09-2012

Re: Can't login to portal (Sun 10/11/2013)

Maybe they are replacing that dreadful look and replacing so looks like the order website pages?Huh
I can't check as I have no portal account - plus net can u open the free account? In case I ever need dial up
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
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Re: Can't login to portal (Sun 10/11/2013)

Quote from: NorthEasterner
Maybe they are replacing that dreadful look

maybe they are removing that annoying Peter Kay lookalike cheeky-chappie bloke?
god i hope so ...
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
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Registered: ‎27-04-2007

Re: Can't login to portal (Sun 10/11/2013)

Hi all,
The holding pages which are up in place of the portal shouldn't be there at the moment so this is a problem we're looking at rather than maintenance work.
This is the last piece of maintenance work we posted about: http://usertools.plus.net/status/archive/1383929174.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team