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Can't install Plusnet Assist

PeteH
Newbie
Posts: 3
Registered: 21-06-2013

Can't install Plusnet Assist

I had problems installing Plusnet Assist  as I don't think it completely installed. I uninstalled the program and then downloaded it again and tried to install it, only to be told that the installation failed as it is already installed. I have checked in Windows Explorer and there doesn't appear to be any trace of it anywhere, I've run a registry cleaner and hopefully removed all trace of it  and yet it still won't install - any ideas? Angry
7 REPLIES
Moderator
Moderator
Posts: 18,358
Thanks: 1,691
Fixes: 192
Registered: 11-01-2008

Re: Can't install Plusnet Assist

Which version of windows?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Can't install Plusnet Assist

Doesn't work with Windows 8 although it has been on public release since last October. Likewise the router firmware upgrade tool only works in compatibility mode with Windows 8.
Plusnet Protect (McAfee) works ok with Windows 8 on my system though. Although people say otherwise.
PeteH
Newbie
Posts: 3
Registered: 21-06-2013

Re: Can't install Plusnet Assist

Sorry for omission, I'm using Windows 7 (Pro)
Community Veteran
Posts: 2,567
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Can't install Plusnet Assist

@peteH I wouldn't do that if I were you  Roll eyes
Assist is OK for very basic users. The problem I found when I tried it was it tended only to recognise basic settings for outlook etc and would report a fault and change it for you when you had configured something else.
In my case I work away from home and Assist "helpfully" changed the settings for my wife and made outlook unusable. It had to wait till I got home to fix it.  Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't install Plusnet Assist

When I trialled it on Windows 7 64 bit - before release - among other comments I made were
Quote
Window 7 64 bit
Tried uninstalling from Control Panel - didn't work as it is the wrong executable
Uninstalled from the start menu worked and all the addons seem to have gone.
The Motive folder has gone but the Plusnet Assist hasn't gone but is empty - see picture
Note that it claimed a reboot was needed

Quote
I see that this application has created a directory C:\Program Files (x86)\Common Files\Motive and added an unknown plugin to Firefox
    File: npMotive.dll
    Version: 1.0.0.23
    Motive Plugin for Mozilla Browsers
application/x-motive-scriptable-plugin    Motive Plugin for Mozilla Browsers Version 1.0
Like to explain what this is and why it installed the plugin without asking
And what is all this rubbish it has added to Internet Explorer - see pic
PeteH
Newbie
Posts: 3
Registered: 21-06-2013

Re: Can't install Plusnet Assist

Is it safe to remove the Motive folder & its contents, and also disable the Motive add on in Firefox?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't install Plusnet Assist

yes