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Can't download from Panasonic Support site -- can I fix this myself??

matti_lamprhey
Dabbler
Posts: 19
Registered: 05-08-2007

Can't download from Panasonic Support site -- can I fix this myself??

Sorry if this isn't the right forum for this -- better suggestion welcomed!  but this may be an easy question for those more websavvy than me.
I've just bought a Panny camcorder which comes with a s/w CD containing 'HD Writer AE 2.0' for video xfer & editing.  It installs OK but when run says there's a later version and autofires up a support webpage which contains instructions for dl'ing the update. But it seems a little broken.  Shocked
There are three dl links, the first to a short .bat file and the others to binary files which the .bat file will combine into an .EXE
Trouble is, these links are just in http: form and when clicked they simply dump the content of these files to the browser screen instead of dl'ing to a local directory.  I've emailed Panny Support but expect it to take several days before they respond if at all.  In the meantime, is there anything I can do to work around the problem with simple copy/paste-type stepsHuh
The Panny webpage in question is http://panasonic.jp/support/global/cs/soft/download/hdw_ae20142.html
3 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Can't download from Panasonic Support site -- can I fix this myself??

I did what you described and I see what you mean !  - somebody in Panasonic messed up !  Embarrassed
Then in Firefox I hovered the cursor over each link, used the RIGHT HAND mouse button to "SAVE LINK AS...", and then the files download correctly !  Wink
Hope that helps  Cheesy
matti_lamprhey
Dabbler
Posts: 19
Registered: 05-08-2007

Re: Can't download from Panasonic Support site -- can I fix this myself??

Cool Smiley
Brilliant stuff, many thanks.  I've never understood quite what 'Save link as...' meant but assumed it just copied the text of the link.  So what did the webpage creators get wrong in this example?
Moderator
Moderator
Posts: 26,929
Thanks: 1,734
Fixes: 131
Registered: 14-04-2007

Re: Can't download from Panasonic Support site -- can I fix this myself??

Panasonic are good at that. We have copiers that need updates and Panasonic offer dead links Roll eyes
I did a workaround thanks to Google Smiley

Customer and Forum Moderator.