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Can't access my site

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Can't access my site

Something has gone badly wrong - my site www.joanscott.co.uk hosted on 1&1 is no longer accessible and a tracert gives this result
Quote
Tracing route to www.joanscott.co.uk [82.165.50.61]
over a maximum of 30 hops:
  1    40 ms    99 ms    99 ms  speedtouch.lan [192.168.1.254]
  2    36 ms    36 ms    36 ms  lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
  3    37 ms    35 ms    36 ms  gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
  4    36 ms    35 ms    35 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    36 ms    37 ms    36 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
  6    36 ms    36 ms    35 ms  linx.bb-c.the.lon.gb.oneandone.net [195.66.224.9
8]
  7    52 ms    50 ms    50 ms  te-1-3.bb-c.bap.rhr.de.oneandone.net [212.227.12
0.49]
  8    52 ms    51 ms    51 ms  te-1-1.gw-dista-a.bs.ka.oneandone.net [212.227.1
16.216]
  9    52 ms    50 ms    51 ms  vl-999.gw-ps5.bs.ka.oneandone.net [212.227.125.6
]
10    50 ms    51 ms    51 ms  kundenserver.de [82.165.50.61]
10 REPLIES
Moderator
Moderator
Posts: 19,286
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Can't access my site

Oldjim it is working for me here on plusnet.
Very nice pictures.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Superuser
Superuser
Posts: 2,943
Thanks: 647
Fixes: 6
Registered: ‎06-04-2007

Re: Can't access my site

I get the same as you Jim from work, which is NOT a PlusNet connection.  The IP address is an 1&1 IP address in Germany.
Phil
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Can't access my site

looks like I can now get it but very slow - I have raised a question with 1&1 - also tried with RIN same result
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Can't access my site

No reply here in a time I was prepared to wait, and I'm not on PN either.  Crazy
Cliff_Jordan
Grafter
Posts: 228
Registered: ‎01-08-2007

Re: Can't access my site

I also have a website on 1&1 which is inaccessible at the moment - although it was ok earlier. Looks like they have a problem at the moment.
Cliff
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Can't access my site

Thanks Cliff - I wish they had a status report on their website.
Moderator
Moderator
Posts: 19,286
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Can't access my site

Seems to be working at home and work now, seems the issue is sorted.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 18,025
Thanks: 1,691
Fixes: 20
Registered: ‎06-11-2007

Re: Can't access my site

Hello Jim,
Using Firefox, Plusnet, Zonealarm,
I get a blank screen...... no address in the address bar...... an active icon (going round in circles) on the left top under the toolbar, and bottom left tool bar says "waiting for www.joanscott.co.uk "
In the time it took to type this, it has now appeared as full (normal) webpages display.
(took about 2 mins from clicking on your link)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Can't access my site

Response from 1and1 support
Quote
Thank you for contacting us.
We apologize for the inconvenience.
As of the moment, we are having an issue regarding the websites which
are not accessible. Some will take time to load up or it will just
display a blank page.
The administrators are already aware of this issue but we cannot give
you the exact timeframe on when this will be available. We can rest
assure you that it is already set to high priority since most of the UK
accounts are affected.
Please bear with us since they are doing their best to resolve the
issue.
Cliff_Jordan
Grafter
Posts: 228
Registered: ‎01-08-2007

Re: Can't access my site

My site just became accessible again, so whatever it was they seem to have sorted it.
I think we are spoilt here by PlusNet transparency Smiley
Cliff