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Can't access anything

southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Can't access anything

My father has a problem with his laptop, the mouse pointer is working ok but when he clicks to access anything, eg, internet, it just won't open it.  I can't close it down and restart it or anything, it is just stuck.  Any ideas, please.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't access anything

Is he using a touch pad or an external mouse and which make of laptop is it
southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Re: Can't access anything

It is an HP 530 laptop and he is using a touch pad.
VileReynard
Seasoned Pro
Posts: 10,828
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Can't access anything

Plug a mouse in.

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't access anything

I would agree with that but then I hate touch pads.
However it may be a driver problem so try loading the latest version from http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3375995&lang=en&cc=us...
VileReynard
Seasoned Pro
Posts: 10,828
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Can't access anything

Wouldn't Plug 'n' Pray work?

southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Re: Can't access anything

Thanks for your replies, it is now sorted, i had to go into mouse on the control panel and enable the touchpad function.  He had no idea how it happened, he didn't do anything of course!