Can someone solve this mystery?

[#1]

Hi All, I'm running XP & our PC is split into 3 different user accounts/partitions. We can access the net on mine & my daughter's accounts but my husband can't access anything on IE6 or Firefox. We use mainly IE6 - I have a feeling he's inadvertently changed a setting but which one!

[#2]

It could be anything - drivers, IP settings, client configuration. Give Technical Support a call when logged into the non-working profile and we should be able to sort it out for you, or at least identify where the problem is.

[#3]

Thanks Ben, will do

[#4]

Hi, You could check 2 things -
1st - Server certificate revocation - go to tools  ->Internet options ->advanced tab-> then scroll down and untick it.
2nd - Proxy Server - go to tools ->connections tab ->then click on the button "LAN SETTINGS" Make sure nothing is ticked there.

Or, you can try taking the user files and customisations off the account that doesnt work, delete the account and make it again. I WARN YOU - DO NOT DELETE UNTIL EVERY LAST FILE IS BACKED UP!!

[#5]

I phoned support & they told me what was the problem. It was the 2nd of your suggestions so all ok now thanks.

[#6]

If your account acquired a proxy server for no good reason then you probably have, or had, a computer virus. 

[#7]

Possibly, couldn't see how that setting could have been accidently changed. AVG has flagged up a couple of threats in the past couple of weeks but my knowledge is limited with regard to these things, I make sure scans are set to run every 24 hrs & I trust the anti-virus to keep us "safe". As I said to the previous reply all is ok at the moment...........................fingers crossed  Thanks for your reply ReedRichards

[#8]

Viruses, if they get the chance, will mess with the system settings.  I was called in to see a computer two weeks ago because it could not connect to the internet.  By the time I got there the actual virus had been removed by the security software running on the computer but the setting to use a proxy server remained.  It would have been a very quick fix if the computer had not had other problems.