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CGI Password reset

jonshockmusic
Newbie
Posts: 2
Registered: 16-02-2017

CGI Password reset

Hi.

I can't get an email response from the CGI login page to reset my (forgotten) password. Any idea the best way to do this?

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,956
Thanks: 749
Fixes: 69
Registered: 04-04-2007

Re: CGI Password reset

How are you entering your username? Try ccgi.<username>.plus.com

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

jonshockmusic
Newbie
Posts: 2
Registered: 16-02-2017

Re: CGI Password reset

Thanks Bob. I tried this but eventually got through to support on the phone. They found a problem with the account setup and will be correcting it soon, I hope. I'll post another reply when it's sorted in case anyone else gets this problem. Wait times for chat and phone are long though and it took half an hour to get the support guy on the chat to understand that it was the cgi login and not the account login that was the problem!