Broadband usage not showing

[#1]

I started using Plusnet on Tuesday, my usage showed as 15.36GB on Tuesday (seems high, as I did no streaming) 

Then 443.06MB Wednesday (seems low as I did stream a couple of programs)

Then 0KB Yesterday (I was using my PCs all day)

Does this just not work? It seems all over the place

[#2]

Mine is the same.

Sometimes only 5GB, sometimes 5MB, sometimes 5kB

[#3]

Well it looks like mine has stopped registering altogether

[#4]

You're lucky to get that much! Mine's merely been showing this for at least two days:

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.

If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team.

[#5]

But Plusnet doesn't listen.

And so it ends...

[#6]

Mines been reading zero for about a week now.....................

[#7]

I like to record usage. I did once ask if there could be an option to make it available as a .csv file.

However for the last few months the screen version has been continually showing the message below.  

Sorry, there's nothing to show at the moment.

Looking through the forum this seems to be an ongoing problem. What's the status on this

Thanks  

[#8]

---

@drj wrote:

You're lucky to get that much! Mine's merely been showing this for at least two days:

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.

If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team.

---

Ditto.

It's still showing this.

[#9]

Why does it say 4 hours when the "feature" has been disabled.

Idle sods can't even be bothered to correct their web page.

[#10]

Sean

 at 8:46, Jan 24:

There is a known issue where the usage tool has been disabled due to a network fault

Sean

 at 8:46, Jan 24:

At this moment in time we do not have an ETA for when it will be back

[#11]

Add me to the list of unhappy customers. This is from the online chat this morning:

Martin Freeman

 at 8:44, Jan 24: 

My broadband usage is not showing in my account.

Can you please make my usage viewable again please?

Sean

 at 8:46, Jan 24:

There is a known issue where the usage tool has been disabled due to a network fault

Sean

 at 8:46, Jan 24:

At this moment in time we do not have an ETA for when it will be back

[#12]

They don't have a ETA of their next problem.

They are not even bothering to fix their current problems.