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Broadband 'phone off again!

fotobits
Rising Star
Posts: 591
Fixes: 1
Registered: ‎23-06-2007

Broadband 'phone off again!

Sadly, after a period of impressive reliability, broadband 'phone is off again this morning.
Hey ho.....
Regards fotobits
11 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Broadband 'phone off again!

Hi there,
We were in the process of upgrading opur Broadband Phone servers this morning and experienced problems and as such, needed to roll back.
Did you see the planned maintenance we posted about the work to Broadband Phone?
Liam
Grafter
Posts: 2,083
Registered: ‎04-04-2007

Re: Broadband 'phone off again!

For your refernece, it is here :-
http://usertools.plus.net/status/archive/1185970660.htm
It is unfortunate that it was necessary to roll back - we will be fixing the issues that we came up against this morning and will reattempt as soon as we can!
I do promise you that having a stable Broadband Phone platform is a primary objective of ours and the upgrades we have been carrying out over the last few weeks have seen some real improvements in stability and uptime from where I'm sat.
fotobits
Rising Star
Posts: 591
Fixes: 1
Registered: ‎23-06-2007

Re: Broadband 'phone off again!

Yes, I did see that warning with regard to the planned maintenance.  However, it didn't come to mind this morning and I was still revelling in the joys of a reliable service, indeed posted a message to this effect yesterday, when boof, off it went!
I was premature, sorry.
I bet you've put back the server that was removed 3-weeks ago!
Fingers crossed for the next go......
paulbrett
Dabbler
Posts: 12
Registered: ‎03-08-2007

Re: Broadband 'phone off again!

Whatever PlusNet have done, it has made it impossible for me to make outgoing calls.
Using X-Lite, a terrible noise is heard while the line is supposed to be ringing.  Does anybody else have this problem? http://paulbrett.plus.com/tmp/Outgoing.wav
I use a Zyxel P2002 for calls normally, and this isn't working at all (probably doesn't like the noise)
Paul.
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Broadband 'phone off again!

Not working here again either on Grandstream GX2000
Community Gaffer
Community Gaffer
Posts: 5,296
Thanks: 624
Fixes: 5
Registered: ‎04-04-2007

Re: Broadband 'phone off again!

Guys:
Could you check to see if you can use it using xlite for us?
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Broadband 'phone off again!

Same static here with X-Lite. Raising a problem now guys.
Edit: Problem 45343
Another Edit: This should be fixed now. You'll probably need to disconnect and re-register before it's working again though.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

puddy
Grafter
Posts: 1,571
Registered: ‎10-06-2007

Re: Broadband 'phone off again!

Quote from: Bob
Same static here with X-Lite. Raising a problem now guys.
Edit: Problem 45343
Another Edit: This should be fixed now. You'll probably need to disconnect and re-register before it's working again though.

works okay with speedTouch 716wlv5
Michael
OshB5
Grafter
Posts: 215
Registered: ‎06-08-2007

Re: Broadband 'phone off again!

Hi ALL my BB phone has never worked whilst had it pluged in I am using a speed touch and was asked via F9 to try x-lite to the same avail I can make outgoing calls but have never been able to recieve incoming calls at all Angry. They just go straight to the BB Sys ANS phone, its been tested over and over and tested again, they do however say it is their end and should be sorted when they upgrade the servers or somthing. Regs Andy
fotobits
Rising Star
Posts: 591
Fixes: 1
Registered: ‎23-06-2007

Re: Broadband 'phone off again!

Off again all this week-end and still off!
Usually reconnected on a Monday.
I guess PlusNet don't use this service!
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Broadband 'phone off again!

Working fine here despite an hour or so earlier on today. You still having problems?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵