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Broadband Usage
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- Re: Broadband Usage
Broadband Usage
12-04-2014 10:47 AM
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On the Members Centre page [online] under My Account > View My Broadband Usage it says
'Sorry, there's nothing to view here'
This has been happening for the last week.
My account is not new and my next payment is due on the 25th of April, so it is not due to a reset of the system.
Any ideas as I may now not knowingly go above my 60Gb limit?
Thanks for any replies.
'Sorry, there's nothing to view here'
This has been happening for the last week.
My account is not new and my next payment is due on the 25th of April, so it is not due to a reset of the system.
Any ideas as I may now not knowingly go above my 60Gb limit?
Thanks for any replies.
3 REPLIES 3
Re: Broadband Usage
12-04-2014 10:51 AM
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Welcome to the forums
I can't answer the question - only staff can do that although it seems to be a frequent problem - but have you checked whether moving to unlimited would be cheaper.
Since you must be out of contract phoning the Customer Options Team could get you a reasonable discount
0845 140 6002 or 0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
I can't answer the question - only staff can do that although it seems to be a frequent problem - but have you checked whether moving to unlimited would be cheaper.
Since you must be out of contract phoning the Customer Options Team could get you a reasonable discount
0845 140 6002 or 0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
Re: Broadband Usage
12-04-2014 10:56 AM
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Hi Oldjim, thanks for your quick reply.
I have checked if unlimited would be cheaper, I seldom use the 60Gb even though I watch a lot of stuff online.
But thanks for the suggestion.
I have checked if unlimited would be cheaper, I seldom use the 60Gb even though I watch a lot of stuff online.
But thanks for the suggestion.
Re: Broadband Usage
12-04-2014 11:45 PM
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Problem solved.
The Support Team made the suggestion to turn off the router for ten minutes and then turn on again.
It did not originally work but after an hour or so, all is now working.
Thank you.
The Support Team made the suggestion to turn off the router for ten minutes and then turn on again.
It did not originally work but after an hour or so, all is now working.
Thank you.
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