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Blocking IP Address's

ctbeckett
Newbie
Posts: 5
Registered: ‎16-08-2010

Blocking IP Address's

Is it possible that, by mistake, Plusnet is blocking access to Claranet SOHO?
Regards
Tony
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Blocking IP Address's

ctbeckett
Newbie
Posts: 5
Registered: ‎16-08-2010

Re: Blocking IP Address's

Thanks for prompt answer. Could you please try
https://webmail.clara.net/src/login.php
Tony
Superuser
Superuser
Posts: 9,918
Thanks: 1,262
Fixes: 71
Registered: ‎06-04-2007

Re: Blocking IP Address's

It's OK for me too and I can reach and login to that webmail portal.
David
ctbeckett
Newbie
Posts: 5
Registered: ‎16-08-2010

Re: Blocking IP Address's

Another prompt reply - thanks!
I have checked with Claranet and they assure me the e-mail account is OK. Claranet used 'Team Viewer' to access my machine and checked all was well at my end. They seemed to think it was but were unable to get access to their web mail via my machine.
As a last resort they suggested I query the 'accidental blocking' by Plusnet.
I have tried to access the Claranet web mail using four different machines from here!
Any suggestions welcome....
Tony
VileReynard
All Star
Posts: 11,175
Thanks: 303
Fixes: 11
Registered: ‎01-09-2007

Re: Blocking IP Address's

Restart your router - this will give you a new ip address.

Superuser
Superuser
Posts: 9,918
Thanks: 1,262
Fixes: 71
Registered: ‎06-04-2007

Re: Blocking IP Address's

Does a tracert webmail.clara.net reach the destination (I get 80.168.46.10)? It does for me going via gateway ptw-ag02.
David
ctbeckett
Newbie
Posts: 5
Registered: ‎16-08-2010

Re: Blocking IP Address's

Thanks - a reboot and restarting the router did the trick.
I didn't think to try re-starting the router as it is switched off  every evening when we go to bed, so is re-started very day!
This is my first time 'in the community'  - thanks for interest and help with my problem.
Tony
lordsmiff
Newbie
Posts: 1
Registered: ‎03-02-2014

Re: Blocking IP Address's

Hi.
Just wanted to add that if you're on ADSL, you should not turn your router off at night. The equipment in your exchange monitors the active line to "train" the connection...which is to set it at the optimal speed. This process can take a couple of days sometimes.
By continually turning it off over night, the equipment in the exchange "resets" and starts again at a safe speed. You should leave it on all the time to ensure that your connection is always running full speed.
(see point 5 here: http://www.ispreview.co.uk/articles/adsltips/02.php)
Cheers,
Smiffy.