Billion 7800n Router

[#1]

Spent the last two days trying to get internet access (wired connection) on this new router but no matter what I do no success.
Have entered settings as shown on my configuartion page (user name, password, dns and so on)
Could anyone please give me a helping hand ?
Many thanks

[#2]

I and 2 others I know have this router working fine on PN.
Are you seeing a green light on DSL on the front?

[#3]

Many thanks for the quick response, and yes the dsl light is showing green just cannot establish internet connection!

[#4]

My settings are:
Main Port (Current Main Port: ADSL)
Protocol   PPoA
VPI / VCI   0/38 
Username ****@plusdsl.net
Password *********
Encap. method VC/MUX
Auth. Protocol Auto
IP Address ('0.0.0.0' means 'Obtain an IP address automatically')
Obtain DNS Automatically Enable
Primary DNS / Secondary DNS /
MTU 1492

[#5]

Despite many resets and re-entering info sadly still no joy, think it's time to take back to the retailer
Anyone able to recommend a good alternative router/modem ?

[#6]

I also have a 7800N, my second.
The first one died within 24 hours and was returned.
The second is working perfectly and holds the ADSL rock solid.
Where did you buy it from?

[#7]

Purchased it from Maplin - gave it another go this evening, another wasted two hours, no problem accessing the router but unable to obtain internet access.
The data entered (user/password) is exactly the same as entered on my old Belkin (which thankfully works fine)
Day off tomorrow so think a trip to my local Maplin store is on the cards!

[#8]

Update - taken Billion unit back and obtained refund, bought Netgear DGN3500 from CCL up and running in 10 minutes

[#9]

I'm pleased to hear you had a successful outcome