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BT offers quicker Broadband

Jake
Grafter
Posts: 37
Thanks: 1
Registered: 05-06-2008

BT offers quicker Broadband

To me this seems over-priced. It reminds me of PC World charging through the nose for the 'PC Health Check' - ie defrag your Hard Drive and run an anti-virus check, as it's charging people lots of money for something they could do themselves.
This month's edition of PC Pro offers ten great tips for improving Broadband speeds, and that wass less than a fiver!
http://www.telegraph.co.uk/digitallife/main.jhtml?xml=/connected/2008/06/11/dlbt111.xml
7 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: BT offers quicker Broadband

I beg to differ.  Wink
There are plenty of things we could do ourselves if we had the time, information and skills. Often relatively simple. Many people choose not to for a whole variety of valid reasons.
I do this sort of thing for people regularly (as you can probably tell from the advice I give here) and for a "corporate supplier" the charges are quite reasonable. Compare it, for example, to the annual "service" of your gas boiler (price-wise that is, I know you can't do that yourself).
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: BT offers quicker Broadband

I think that this is a pretty decent venture by BT.
For a number of people, speed is very important and they'll be more than happy for BT to come and fiddle around with their sockets and filters for £90.
Community Veteran
Posts: 17,486
Thanks: 1,482
Fixes: 17
Registered: 06-11-2007

Re: BT offers quicker Broadband

This "offer" from BT is not aimed at the more "savvy" customers who know a few things will help to improve speed and stability. It is not aimed at the people who subscribe/read forums etc for d.I.Y fixes for problems. It is for those who do not know one end of a screwdriver from a potato peeler.  And is very similar sort of thin to the offers by the likes of B&Q.....  you buy the furniture in flat pack, and for a fee, we will make it up for you (properly) as opposed to "here`s your box of bits, the instructions are inside".... For many people, those instructions might just as well not be there .... they end up with a "passable" effort, but it does not resemble the "luxury item" illustrated on the box ! As HP sauce says, it is quite a reasonable price,  Especially if you compare it to the "no fault found" fee that BT will charge after raising a speed issue, and the engineer calls to fix you up ! ! !...
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: BT offers quicker Broadband

At the hourly rate they charge Shutter, how much do you reckon it would have cost for your recent sort out Smiley Wink Cool Roll eyes
Community Veteran
Posts: 17,486
Thanks: 1,482
Fixes: 17
Registered: 06-11-2007

Re: BT offers quicker Broadband

If they were charging by the hour, quite a lot more than £90.  Cheesy
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: BT offers quicker Broadband

Don't forget to factor in all the advice from here at "consultant" rates.  Crazy
Community Veteran
Posts: 17,486
Thanks: 1,482
Fixes: 17
Registered: 06-11-2007

Re: BT offers quicker Broadband

Of course...... and much appreciated it was too.....  Wink  (and no vat to pay! !)  Smiley