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BT Sports query + lack of router in post after signing up for fibre

fairyglobe
Hooked
Posts: 5
Registered: 06-02-2013

BT Sports query + lack of router in post after signing up for fibre

I ordered BT Sport the other day, using my current sky viewing card number, and the message send that a new card would be sent out to my address, but i thought it would just be activated on my card number?
Also we had Fibre broadband activated in our household on the 23rd October, however we never did receive the router in the post this date, and still not received one in the post now. Not a big problem as I use my own that I've bought however since we had to pay £5.99 for the postage I wouldn't mind having it as a backup eventually!
Thank you
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: BT Sports query + lack of router in post after signing up for fibre

Hi fairyglobe,
I'll get your BT Sport activated for you today. We should be able to activate it on your existing card. Apologies for the confusion there.
I think there's been an issue with the address that the router was sent to. I have sent a return for initial router that we sent out, and I will send you a fresh one out today.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet