BT Sport on Sky
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BT Sport on Sky
β22-10-2016 5:15 PM
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I have ordered BT Sport on Sky through the website, but was surprised to find it hasn't activated on my Sky box. These things normally take a short period of time. I received no email confirmation. There is a 45 min wait on the technical support. It is telling me I am being posted a new Sky card. Why, I have no idea!
Please can I get this cancelled or check it didn't go through. I only wanted to watch a specific match this evening. The information provided is unclear at the time of application. Disappointed.
Re: BT Sport on Sky
β22-10-2016 5:26 PM
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Re: BT Sport on Sky
β22-10-2016 5:31 PM
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Re: BT Sport on Sky
β22-10-2016 7:22 PM
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I certainty think its out of order, and it's probably illegal also. It's misleading.
I now expect Plusnet to cancel this under my 14 day cooling off period rights.
Re: BT Sport on Sky
β23-10-2016 2:13 AM
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Re: BT Sport on Sky
β24-10-2016 1:10 PM
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Sorry that you were told you needed a new viewing card, this isn't always the case. However we do advise in the FAQ for BT Sport over Sky that it can take 48 hours to add:
How long does it take to activate my viewing card?
If you already have a viewing card, we'll process your order for BT Sport within 48 hours but if you need a new card it'll take a week. So we can ensure you have BT Sport when you want it please don't call us just before a game you want to watch
Re: BT Sport on Sky
β24-10-2016 1:21 PM
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Sounds misleading to me if i'm told something that "isn't always the case". I take it you've cancelled my application as requested?
Re: BT Sport on Sky
β27-10-2016 5:27 PM
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Moderator's note by Mike (Mav)
Cross-post removed: See https://community.plus.net/t5/TV/BT-Sport-on-Sky/m-p/1380508#U1380508
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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