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BT Sport issues

adheal79
Newbie
Posts: 3
Registered: ‎30-01-2014

BT Sport issues

Added BT sport pack 2 weeks ago with a new contract and it still will not work. Have raised tickets, they have been updated and escalated but still nothing. All I have on the screen is a msg reading "upgrade to this channel in order to watch" have given all details if viewing card, serial number etc but still nothing.
Anyone else had these problems, is there anything I can try?
The only reason I stopped with plusnet was the availability of bt sport - very frustrated that I still can't watch, will be looking to leave after all if this isn't resolved.
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: BT Sport issues

Hi, sorry to hear that, I can see the ticket's with our team and should be picked up and sorted soon for you.
adheal79
Newbie
Posts: 3
Registered: ‎30-01-2014

Re: BT Sport issues

Still nothing Matt - was told 3-4 hours at 9am this morning, why is this taking so long?