BT Sport activation
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BT Sport activation
04-01-2015 10:59 AM
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(i have a Sky subscription/card so entered the card number but it still said the card would take x number of days to turn up).
Re: BT Sport activation
05-01-2015 8:23 PM
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Re: BT Sport activation
06-01-2015 9:48 AM
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Re: BT Sport activation
06-01-2015 10:21 AM
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Good morning.
I have just had a quick look at your account.
There has been a slight delay.
This is due to having the same telephone number registered to two accounts, an old just mail account and your freshly created account.
So where as normally it would proceed automatically it had stopped and we have had to check it manually.
Which I have done today.
No need to panic though! You phone line is due to go live on the 15/01/2015.
Your Fibre Installation is due on the 15/01/2015 between 1PM and 6PM, after the engineer has done his thing you should be up and running.
In regards to your BT Sport we have to add that on once you broadband component has gone live. Once this happens your viewing card will be sent to you within 3 to 5 working days.
I hope I have helped.
Thanks
Re: BT Sport activation
06-01-2015 12:28 PM
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Just one thing regarding the BT Sport - i already have a Sky account and inputted the card number when applying, i assume it will just be added to that rather than getting a new card?
Also the Order Tracker in my Member Centre says;
Activating your line
Broadband orders typically take a week to complete.
Your broadband order should complete on 16th Jan 2015 - After 12pm. Please note that this date can sometimes change. We'll let you know if this happens.
I assume the date of 16th Jan quoted above is incorrect as my Fibre is being activated 15th Jan 1pm-6pm?
Re: BT Sport activation
07-01-2015 10:22 AM
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Do you have BT Sport with Sky? If so, you'll need to cancel it with them before we can provision on our side. I recommend doing this on a day when there's no football on to be on the safe side.

Your fibre should start working as soon as the engineer has installed it. The intention was to set expectations well. It works with standard ADSL broadband, though it's a little confusing when you have an engineeer coming over (this is a known issue that has been reported).
Matty
Re: BT Sport activation
07-01-2015 10:25 AM
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Re: BT Sport activation
15-01-2015 6:58 PM
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Thanks!
Re: BT Sport activation
16-01-2015 10:24 AM
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Re: BT Sport activation
16-01-2015 1:42 PM
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Quote from: MattyC Are you ok to give it a try now? There's plenty of basketball on ESPN.
Hi, thanks very much, all is now working.

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