Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
BT Line Rental and Death
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- BT Line Rental and Death
BT Line Rental and Death
18-05-2014 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Position is due to death BT account will be terminated at some time next month .
BT account provides the line for my separate Plusnet internet service .
What are my options can i cancel the remaining 7 months of Plusnet contract due to no longer having a landline . Without penalty that is or would PN require the contract paying off in full .
Line rental/ phone service fron PN is an option i know but PN do not have BT Sport .
BT account provides the line for my separate Plusnet internet service .
What are my options can i cancel the remaining 7 months of Plusnet contract due to no longer having a landline . Without penalty that is or would PN require the contract paying off in full .
Line rental/ phone service fron PN is an option i know but PN do not have BT Sport .
5 REPLIES 5
Re: BT Line Rental and Death
18-05-2014 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes they do
https://www.plus.net/tv/btsport/
https://www.plus.net/tv/btsport/
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Re: BT Line Rental and Death
18-05-2014 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And you wouldn't get the BT sport for free from BT without taking their broadband package, which seems to be inferred?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT Line Rental and Death
19-05-2014 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At present its a question of what are the options . BT Sport may not be required but may be a selling point for a new contract .
Yes i know you can get BT Sport on Plusnet but the current method is not for those that do not have a Sky receiver or want to buy one .
Question is the same no BT Phone line will PlusNet allow a termination of the contract without penalty .
I know i can change PN Broadband to include line rental .
Yes i know you can get BT Sport on Plusnet but the current method is not for those that do not have a Sky receiver or want to buy one .
Question is the same no BT Phone line will PlusNet allow a termination of the contract without penalty .
I know i can change PN Broadband to include line rental .
Re: BT Line Rental and Death
19-05-2014 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At a guess - while awaiting staff comment - you may be hit with a cessation charge £30 and an early cancellation charge as given here https://portal.plus.net/my.html?s=0&action=account_summary
Normally on the death of the account holder I believe that these are waived but in your case where it is the BT account holder who has died and not the Plusnet account holder I have no idea
Normally on the death of the account holder I believe that these are waived but in your case where it is the BT account holder who has died and not the Plusnet account holder I have no idea
Re: BT Line Rental and Death
19-05-2014 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi jje,
I'm sorry to hear of your loss.
In this instance I would suggest speaking to our Customer Options team to discuss the options available to you. Customer Options are available on 0845 140 6002 or 0330 123 9197 Monday - Friday 09:00 - 20:00 and Saturdays 09:00 - 17:30. A guide is available here: http://www.plus.net/support/customer_service/using/grass_is_greener.shtml
As standard if the BT phone line is ceased then the broadband would in turn be ceased and there would therefore be a £30 cessation fee applicable as well as any extra charges to terminate the contract early.
Cessation fee explained here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
I'm sorry to hear of your loss.
In this instance I would suggest speaking to our Customer Options team to discuss the options available to you. Customer Options are available on 0845 140 6002 or 0330 123 9197 Monday - Friday 09:00 - 20:00 and Saturdays 09:00 - 17:30. A guide is available here: http://www.plus.net/support/customer_service/using/grass_is_greener.shtml
As standard if the BT phone line is ceased then the broadband would in turn be ceased and there would therefore be a £30 cessation fee applicable as well as any extra charges to terminate the contract early.
Cessation fee explained here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- BT Line Rental and Death