BT Is Cold Calling
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BT Is Cold Calling
23-01-2009 11:38 PM
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BT is cold calling Broadband users See: Broadband ISP Aquiss Accuses BT of Cold Calling, has this happened to any PlusNet users?
Re: BT Is Cold Calling
24-01-2009 9:21 AM
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As an ex-BT transmission engineer I was able to challenge the waffle, and he was totally unable to substantiate it, but the sales patter continued just as strongly.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: BT Is Cold Calling
24-01-2009 9:52 AM
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Never did ring back, and I`m not bothered.... if it was that important he would call again... !
Re: BT Is Cold Calling
24-01-2009 10:43 AM
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1. Registered with the TPS and have caller-id (free via BT)
2. If it says "international" I either let it go to the answering machine or lift the receiver and just listen - 99% are unwanted calls.
3. If I do answer I just give the number (without exchange name/code), polite and friendly of course
4. If they ask for a family member by full name I ask who is calling
5. If they give a partial name (e.g. Mr/Mrs) I ask them to be more specific who they want, and who they are
6. If I don't know who they are I ask what business they have with us, if the answer isn't acceptable I just say we have no dealings with them thank you and goodbye.
7. Occasionally, if they appear to be a "reputable" company I ask if they are aware of the TPS - some are, some aren't and very occasionally they apologise.
Re: BT Is Cold Calling
24-01-2009 12:35 PM
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Re: BT Is Cold Calling
24-01-2009 12:59 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT Is Cold Calling
24-01-2009 3:09 PM
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Re: BT Is Cold Calling
24-01-2009 6:13 PM
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Very simple answer to cold calls, go ex-directory.
Re: BT Is Cold Calling
25-01-2009 5:18 AM
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Re: BT Is Cold Calling
25-01-2009 5:21 AM
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we're up late.
Re: BT Is Cold Calling
25-01-2009 7:28 AM
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I know how it has come about but am still waiting for to hear what the procedure will be to prevent this happening in the first place.
IMO it should be on the portal as a tick box in part of the signup process.
Re: BT Is Cold Calling
25-01-2009 12:33 PM
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The last time I asked where the caller was calling from, and the girl said Leicester (she sounded Asian, so I asked what number she had). She gave my number, but without the leading zero (ergo she was calling from overseas) I asked to speak to a manager or supervisor, but she said there wasn't one, just her..
I subsequently complained via the Information Commissioner's web site, but haven't heard anything back. Meanwhile, my wife got yet another call from them this week!
Nothing I can do it seems, except keep them talking as long as possible in order to stop them calling other people.
John
Re: BT Is Cold Calling
25-01-2009 7:01 PM
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I hope you get some peace and quiet.
Re: BT Is Cold Calling
27-01-2009 9:13 PM
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I also get a lot of cold callers about mobile contracts.
They normally start off with "I'm *mumble mumble mumble* calling from *mumble mumble mumble* Vodafone, and I'm going to make you an offer you can't refuse"
I've managed to work out what the second mumble is. They're actually "calling from *insert company name* on behalf of Vodafone....."
I've actually had one guy begging me "please listen and buy this or I'll lose my job, please."
Re: BT Is Cold Calling
27-01-2009 9:19 PM
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Mind you, even before the 'credit crunch' the mobile market was saturated so not really surprised they are getting desparate, indeed mobile subs (both contract and prepay) outnumber people I've heard.
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