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BT Hub 5 wifi issues

NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

BT Hub 5 wifi issues

Hi
I seem to be having wifi issues on my BT Hub 5 (Type B) the 5Ghz network seems to be rather slow and inconsistent, the speeds will be slower than the normal 2Ghz network and find this quite strange. Sometimes it's the other way round where the 2G network is slower.
I've tried different wifi channels but doesn't help in the long run. 
Also not sure if related but even if speeds are at normal (35-37mb) webpage loading seems quite sluggish across all devices including phones and tablets.
Here is a speed test taken from my iPad on the 5GHz network
http://www.speedtest.net/my-result/i/1536485059
Here is another on the 2GHz network.
http://www.speedtest.net/my-result/i/1536485940
iPad is in the same room as the router approx 3 metres away.
I do have another hub 5 (type A) available.
Thanks
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
8 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,520
Thanks: 670
Fixes: 60
Registered: 21-09-2009

Re: BT Hub 5 wifi issues

Have you tried giving different names to the 2 and 5Ghz bands? Calling the 2.4Ghz - "mine2" and the 5Ghz "mine5" for example.
Some Apple products have issues if the 2 bands have the same name.
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: BT Hub 5 wifi issues

Yes I have done that. I did that when I first got the hub.
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
SpendLessTime
Aspiring Hero
Posts: 2,520
Thanks: 670
Fixes: 60
Registered: 21-09-2009

Re: BT Hub 5 wifi issues

Clutching at straws here but try disabling TCP/IP v6 if you haven't already.
I don't think there is any difference in the Type A and Type B HH5 software other than for the chip set used to talk to the cabinet. But you may have a dodgy hub so changing them maybe the answer?
Community Veteran
Posts: 5,109
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: BT Hub 5 wifi issues

I expect the wireless chips are totally different between the HH 5A and 5B.
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: BT Hub 5 wifi issues


Think may hub could be a bit odd as the signal fluctuates and can have very low signal in the room.  I'm going to swap to the Type A for now and see how it goes.
Regards
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Highlighted
Dodgexander
Grafter
Posts: 37
Registered: 14-01-2013

Re: BT Hub 5 wifi issues

Did you find out what the problem was? I have the same problem:
https://community.plus.net/forum/index.php/topic,149575.0.html
Community Veteran
Posts: 19,101
Thanks: 443
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Registered: 31-08-2007

Re: BT Hub 5 wifi issues

@NE, is it possibly an issue with the iPad? Can you try it elsewhere to see if you get similar results?
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: BT Hub 5 wifi issues

I've since changed to a Hub One and having no issues  Smiley
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up