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BT FTTC cust cannot migrate direct to PN ADSL

Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

BT FTTC cust cannot migrate direct to PN ADSL

Other than for access to the prospect, who still needs rep advice and help, please ignore this post below the asterisks. Someone else has provided this link to the same issue raised here a few months ago, and answered..
See this tbb post.From his opening post:-
My plan is to move from BT fibre to Plusnet basic internet/phone.
However, having just called BT they said downgrading would represent a new service package and therefore put me on a new 12-month contract.

From the linked one:-
... after speaking to Plusnet they say BT need to downgrade it before they can take me on as an ADSL customer.

Is he stuck?