Apple 4K TV issues
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Apple 4K TV issues
13-10-2018 2:30 PM
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Just wanted to add my experiences of trying to get an Apple 4k TV to work on Plusnet.
System
- Apple TV: Apple 4k TV 32Gb
- Connection: WiFi
- Router: 2704n router (2.4Ghz single band)
- Broadband type: basic ADSL
- Broadband speed: around 11Mbps
Issue
- Apple TV regularly buffering or losing connection
- Smart phones were getting 11Mbps through WiFi but Apple TV was getting 2Mbps
Failed solutions
- Multiple changes to the configuration of the router including channels and router speeds
- Switching on and off a variety of settings on the Apple TV
- Changing the DNS service for the Apple TV
- Resetting / restarting the Apple TV
Successful solution (for past few months)
- Switching to a Plusnet Hub One router (2.4Ghz / 5Ghz dual band) and choosing 5Ghz band
- Getting Plusnet to remove interference from the line
Hope this helps someone.
Re: Apple 4K TV issues
13-10-2018 2:57 PM
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So your problem was nothing to do with Apple TV, just poor Hub Zero wireless performance. This review might interest you http://www.expertreviews.co.uk/plusnet/1403635/plusnet-hub-zero-2704n-review, especially this paragraph:
The router's 2.4GHz performance was lacklustre at best. With our test laptop’s built-in 802.11n wireless adaptor we saw speeds of just 3.9Mbit/s at 10m, dropping to a positively crawling 2Mbit/s at 25m. These are some of the worst speeds we’ve seen from any router.
What more can one say!
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Apple 4K TV issues
13-10-2018 3:00 PM
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Do you have enough speed at 11 meg? Looking at the net, between 15 & 25 meg speeds are needed to sustain 4K streaming, if watching on a TV. This page suggests Apple requires 25 meg for streaming.
Mark
Re: Apple 4K TV issues
13-10-2018 3:01 PM
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I read online that the newer Apple TVs prefer 5Ghz band so that may be the main reason. All other devices were fine on the WiFi.
Re: Apple 4K TV issues
13-10-2018 3:03 PM
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To be fair, I haven't watched any 4k, only HD (which you need 8Mbps for), so yes, you would need faster broadband for that.
Re: Apple 4K TV issues
14-10-2018 7:38 PM
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Re: Apple 4K TV issues
14-10-2018 8:01 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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