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Anyone else getting weird "choppy" sound when talking to support sometimes?

racquel
Grafter
Posts: 181
Thanks: 4
Registered: 21-11-2008

Anyone else getting weird "choppy" sound when talking to support sometimes?

Whether fixed or portable, landline or mobile, I sometimes get a strange sort of robotic kind of "choppiness" when talking to Plusnet support.
They always say this has never been reported before when I mention it, so I'm wondering if it really is just me?!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Anyone else getting weird "choppy" sound when talking to support sometimes?

There's nothing we're aware of although the only thing that I can think of is that some agents use the handset instead of a headset which could be picking up more background noise.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team