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Anti-virus Software Renewal

Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Anti-virus Software Renewal

I've been advised by AVG that my anti-virus software license is about to be renewed.  I don't want to renew my license with them, but how do I stop them from using my credit card details to do this automatically?
Boz
13 REPLIES
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Anti-virus Software Renewal

Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

Many thanks for the link, Steven.
Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

Very strange !!    They've sent me an email, but they don't recognise my email address in the link that Steven has sent me.
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Anti-virus Software Renewal

You're welcome - hope it you're successful
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Anti-virus Software Renewal

Did you have the original email they sent you when you signed up?
Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

I have the original "Invoice, Order & License" email from them.
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Anti-virus Software Renewal

I'm sure you must have tried....ringing them on their freephone number 0800 096 7734
Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

Thanks for that info, Steven.  I've got their Newark address but no number.
Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

Quote from: Call
tried....ringing them on their freephone number 0800 096 7734

I don't know where you got the number from - not on any list I've seen.    Anyway, on the second attempt ("you want to renew your contract"), I got through to Riccardo at AVG, and hopefully he's sorting out the cancellation.
Thanks once again.

Boz
Grafter
Posts: 115
Thanks: 4
Registered: 31-01-2012

Re: Anti-virus Software Renewal

Update:-
I never did receive the promised confirmation from Riccardo (AVG) that he had terminated my contract; however, a couple of days ago I received an email from AVG warning me that my anti-virus protection had expired !!   
As a precautionary course of action, I had already contacted my credit card company and asked them to reject any demand from “AVG Technologies UK” and “AVG*www.avg.com”.    Really quite glad not to be having any more dealings with that company.

Boz
Community Veteran
Posts: 7,982
Thanks: 634
Fixes: 8
Registered: 02-08-2007

Re: Anti-virus Software Renewal

Not sure if it's correct but it is claimed that the free versions  of anti virus software are just as effective as the paid versions although I accept you get more options with the paid versions.
Not used windows on line for years but when I was using it I never had a problem with the free versions of anti virus software  or free firewalls.
Community Veteran
Posts: 17,017
Thanks: 1,214
Fixes: 13
Registered: 06-11-2007

Re: Anti-virus Software Renewal

Been using FREE versions of AVG ( since version 4 ) to ( version Cool.. when I found it was filling up my hdd... so I swapped it for other free antivirus... so about 15 years... and only got one hit !.. my fault.. I forgot to add the Antivirus, when I put in a new HDD ! ! !...
WTF
Grafter
Posts: 673
Thanks: 1
Registered: 14-09-2012

Re: Anti-virus Software Renewal

I've also used AVG Free as my primary AV for years.  Like any AV, it doesn't catch everything, but it's always seemed perfectly adequate.
I back it up with occassional scans with Avast! and Malwarebytes on the assumption that, though they all catch around 60% of issues, fortunately it's not the same 60%  Roll eyes