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Another Printer Problem!

southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Another Printer Problem!

I have an hp deskjet 3930, when both colour and black & white cartridges are installed it won't print, the light just flashes, if I take the colour one out (which is quite new and has printed ok up until now) it will print with just the black.  I've searched for solutions but nothing has worked, does anyone have any ideas that I could try please?
2 REPLIES
Community Veteran
Posts: 7,993
Thanks: 637
Fixes: 8
Registered: 02-08-2007

Re: Another Printer Problem!

I don't have a hp printer but if it uses chipped cartridges could there be a fault in the chip .?
If all else fails it might be worth trying another cartridge.
nanotm
Pro
Posts: 5,676
Thanks: 109
Fixes: 1
Registered: 11-02-2013

Re: Another Printer Problem!

mixing old and new chipped carts, there not compatable and have to use the same generation chips for the printer to work properly (its about the flow rate control settings for the print heads being different)
your best bet would be to walk into pc world (or similar) buy two cartridges (keep the receipt and box) take the printer to them and say why don't it work, they will get you a set of carts off the shelf that will work or give you back the money as the product is defective Smiley
just because your paranoid doesn't mean they aren't out to get you