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Amazon uk

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Amazon uk

For quite a time I have been unable to open Amazon uk site. That was with Orange and now with PN using IE and Firefox , surely it's not being blocked?  Any suggestions out there?
38 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

can you check your hosts file http://www.mvps.org/winhelp2002/hostsfaq.htm
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Amazon uk

I am using Firefox, with AVG and Zonealarm on XP SP3 and no trouble getting http://www.amazon.co.uk
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

Thank you both. looked in my Host file and searched "amazon" ,a couple of entries were obviously sex and girls but two were ' rcm.amazon.com ' and 'rcm.images.amazon.com' I'm not sure what these are. I'm running Xp SP3

                                                                                                     
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

I suggest you remove them and see if it fixes the problem - you can always put them back afterwards
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

removed both entries...no joy I'm afraid
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

can you get to http://www.amazon.com/
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

Doing a tracert gets me this also if you put 87.238.81.129 in the browser does it get you anywhere
Quote
Tracing route to amazon.co.uk [87.238.81.129]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    39 ms    39 ms    38 ms  lo0.plusnet.thn-ag1.plus.net [195.166.128.101]
  3    39 ms    39 ms    38 ms  vl703.thn-gw2.plus.net [84.92.4.242]
  4    40 ms    39 ms    40 ms  te2-2.pcl-gw02.plus.net [212.159.0.189]
  5    40 ms    39 ms    41 ms  te2-1.pcl-gw01.plus.net [212.159.1.113]
  6    39 ms    40 ms    38 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  7    49 ms    49 ms    49 ms  so-0-0-0.dub10.ip.tiscali.net [89.149.187.38]
  8    *        *    amazon-ireland-gw.ip.tiscali.net [213.200.67.30]  reports
: Destination net unreachable.

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

No problem getting american amazon.com. I'll try your next trace
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

Entered 87.238.81.129 gave same result as trying amazon.co.uk  Page Error connection interupted
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

Can you do a tracert and report back
Also which anti-malware products are you using such as spybot, spyware blaster, antivirus etc.
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

Sorry to say I've never used tracert can you guide me please?
Spybot,Ad aware and Avast currently used
Moderator
Moderator
Posts: 17,350
Thanks: 980
Fixes: 114
Registered: 11-01-2008

Re: Amazon uk

To get a command prompt click 'Start' then 'Run' and type 'cmd' in it and click ok
in the box that pops up type 'tracert www.amazon.co.uk'; and press enter you should get something like:
Tracing route to www.amazon.co.uk [87.238.87.38]
over a maximum of 30 hops:
  1    1 ms    1 ms    <1 ms  192.168.0.1
  2    35 ms    34 ms    35 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3    62 ms  131 ms    79 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
  4    41 ms    33 ms    41 ms  te2-4.pte-gw1.plus.net [212.159.1.101]
  5    36 ms    88 ms    33 ms  te2-2.pcl-gw01.plus.net [212.159.0.185]
  6    34 ms    41 ms    73 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  7    44 ms    44 ms    60 ms  so-0-0-0.dub10.ip.tiscali.net [89.149.187.38]
  8    *        *        *    Request timed out.
  9  amazon-ireland-gw.ip.tiscali.net [213.200.67.30]  reports: Destination net
Trace complete.
Will Moderate For Thanks
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: Amazon uk

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>cd\
C:\>tracert 87.238.81.129
Tracing route to www.amazon.co.uk [87.238.81.129]
over a maximum of 30 hops:
  1    *        *        *    Request timed out.
  2    *        *        *    Request timed out.
  3    40 ms    35 ms    34 ms  ge1-1.pbr-1.telh.as5388.net [62.25.198.130]
  4  110 ms    46 ms    41 ms  pos1-0.ber-1.the.as5388.net [195.92.55.160]
  5    41 ms    50 ms    38 ms  195.50.91.65
  6    46 ms    46 ms    46 ms  ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\>
Will this do?
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Amazon uk

Can you do the same test for www.plus.net
C:\Users\James>tracert www.plus.net
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    49 ms    49 ms    43 ms  lo0.plusnet.thn-ag1.plus.net [195.166.128.101]
  3    39 ms    38 ms    38 ms  vl703.thn-gw1.plus.net [84.92.4.241]
  4    40 ms    39 ms    38 ms  vl22.pte-gw1.plus.net [212.159.4.11]
  5    39 ms    39 ms    39 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
  6    45 ms    43 ms    45 ms  92.core.plus.net [212.159.1.92]
  7    44 ms    45 ms    44 ms  fhw-lb04.plus.net [212.159.1.146]
  8    45 ms    44 ms    45 ms  portal.plus.net [212.159.9.2]
Trace complete.