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Amazon Prime

zzdpmjpr
Hooked
Posts: 9
Thanks: 2
Registered: ‎22-10-2019

Amazon Prime

Not sure if this is the right place but if someone could help or point me in the right direction I would be grateful. 

I have been trying to use Amazon Prime through my youview box (Humax DTRT2100 from BT originally). I believe this has been available with Plusnet for the last year or so.

It shows as an available app but when I get to the sign in screen, whilst I can navigate around the screen, I am unable to enter any characters at all in the id and password fields. I believe everything is up to date.

Any suggestions gratefully received. Many thanks 

John

4 REPLIES 4
Community Gaffer
Community Gaffer
Posts: 3,375
Thanks: 5,610
Fixes: 113
Registered: ‎29-09-2011

Re: Amazon Prime

Hi @zzdpmjpr  Plusnet do not offer the Amazon Prime app on our platform and there are currently no plans to add it. 

Sorry for the inconvenience. 

 Jono H
 Plusnet Community Manager
zzdpmjpr
Hooked
Posts: 9
Thanks: 2
Registered: ‎22-10-2019

Re: Amazon Prime

Many thanks for your response.

Two things threw me.

Prime video is an app on my youview box. Why have it there if it is not available.

A thread in February said people were streaming. I assumed it was video but on reflection it was probably just music.

 

Anyway it is not a problem for me. Again, thanks

John

PeeGee
Aspiring Pro
Posts: 1,140
Thanks: 65
Fixes: 3
Registered: ‎05-04-2009

Re: Amazon Prime

@zzdpmjpr  I have the plusnet Youview box, which has the prime App. After reading your posting (and having a Prime "free trial" at the moment) I started the App, added the log-in details and the App ran fine streaming the selected item.

When you get to the register screen with the e-mail/mobile box highlighted (in orange?) press the OK button on the handset, then the on-screen keyboard appears and you should be able to register your box.

This assumes that there is no BT/Plusnet "lock-out" mechanism in play.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
zzdpmjpr
Hooked
Posts: 9
Thanks: 2
Registered: ‎22-10-2019

Re: Amazon Prime

PeeGee, many thanks  - you are absolutely right. I signed straight in and as a Prime member seem to have unfettered access.

 

Hey Ho - I wonder what is causing the confusion!