cancel
Showing results for 
Search instead for 
Did you mean: 

Amazon Fire Stick not connecting

Kinvara5
Interested
Posts: 1
Registered: ‎02-09-2018

Amazon Fire Stick not connecting

Hi,  

 

I’ve had an Amazon Fire Stick for 10 months and its being working without any issue, but this week it started to drop connection. I’ve trawled through all the message boards and after trying everything decided to restore factory settings. Now in the process of setting it up again and it won’t connect to the WiFi. I’ve tried to connect by password and WPS and not get the message, could not contact amazon.co.uk, please check router or another wireless network. 

 

All my other devices (phone,iPad) are connected to the WiFi  

Anyone have any suggestions?

 

Thanks 

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 9,215
Thanks: 4,176
Fixes: 323
Registered: ‎30-06-2016

Re: Amazon Fire Stick not connecting

Is it connecting to your router? Go into your router's admin settings by putting 192.168.1.254 into the address field of your web browser then enter the router admin password as found on a label on the router. Select the My Network tab and see if the firestick is connected.

As other wireless devices work OK I would suspect that the firestick is playing up. Have you tried both restarting the firestick and resetting the remote control by removing the batteries for a minute or so?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Amazon Fire Stick not connecting

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: Amazon Fire Stick not connecting

Sorry to hear you're having problems with your Amazon Firestick.

My advice would essentially be what @Baldrick1 has said.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mav
Moderator
Moderator
Posts: 21,553
Thanks: 4,413
Fixes: 501
Registered: ‎06-04-2007

Re: Amazon Fire Stick not connecting

Moderator's note:

Thread moved from Broadband to Tech Help.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still