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Adobe customer care

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Adobe customer care

I have just received a E-mail supposed to come from Adobe customer care ,saying that there has been a attack on their site on3rd October 2013 and passwords have been stolen, they are asking me to go to a website which sounds very much like the Adobe site and re set my password and the same password on any other web site. does any one know if this is a scam. I don't really know if I have a Adobe pass word and what I would use it for. Ted.
8 REPLIES
Moderator
Moderator
Posts: 18,321
Thanks: 1,665
Fixes: 184
Registered: 11-01-2008

Re: Adobe customer care

Adobe did have their servers compromised and accounts stolen, whether the email you got is genuine I do not know.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

RPMozley
Aspiring Pro
Posts: 1,117
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: Adobe customer care

Almost probably a scam, best to ignore or if super cautious change passwords via normal means rather than any link in an email.
That's RPM to you!!
VileReynard
Seasoned Pro
Posts: 10,823
Thanks: 245
Fixes: 10
Registered: 01-09-2007

Re: Adobe customer care

Adobe last a huge stack of passwords recently.
Customer care are obviously not very careful.

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Adobe customer care

I received one of these emails recently.  Roll eyes
Having thoroughly checked the email header, and the fact that it was sent to a unique email address that I have only ever used for Adobe services, I came to the conclusion that it was a genuine email from Adobe.
Even if your email is also genuine, I would still recommend using a web browser and type in the URL of the Adobe website to sign in to your account and change your password - rather than follow the links in the email.
x47c
Grafter
Posts: 878
Registered: 14-08-2009

Re: Adobe customer care

You will soon discover whether on not it is genuine - when you log into your Adobe account.
If so it will divert/force you to set up a new password before being allowed to continue into the site
It did with me.
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: Adobe customer care

Thanks for all the quick replies folks I have done as you suggest. Ted
Community Veteran
Posts: 17,468
Thanks: 1,476
Fixes: 16
Registered: 06-11-2007

Re: Adobe customer care

i had one today... just ignored it...  Wink
bhillyard
Newbie
Posts: 2
Registered: 30-07-2007

Re: Adobe customer care

I did not get an email from Adobe - they sent a letter that asked me to log on and reset my password.
No danger of a spoof email. Fortunately my card number has changed twice since I last used it with Adobe.
I would say that any email about this sort of thing is not to be trusted.