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Adobe customer care
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Adobe customer care
31-12-2013 11:57 PM
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I have just received a E-mail supposed to come from Adobe customer care ,saying that there has been a attack on their site on3rd October 2013 and passwords have been stolen, they are asking me to go to a website which sounds very much like the Adobe site and re set my password and the same password on any other web site. does any one know if this is a scam. I don't really know if I have a Adobe pass word and what I would use it for. Ted.
8 REPLIES 8
Re: Adobe customer care
01-01-2014 12:06 AM
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Adobe did have their servers compromised and accounts stolen, whether the email you got is genuine I do not know.
Customer / Moderator
If it helped click the thumb
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Re: Adobe customer care
01-01-2014 12:09 AM
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Almost probably a scam, best to ignore or if super cautious change passwords via normal means rather than any link in an email.
That's RPM to you!!
Re: Adobe customer care
01-01-2014 5:30 PM
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Adobe last a huge stack of passwords recently.
Customer care are obviously not very careful.
Customer care are obviously not very careful.
"In The Beginning Was The Word, And The Word Was Aardvark."

Not applicable
Re: Adobe customer care
01-01-2014 6:05 PM
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I received one of these emails recently. 
Having thoroughly checked the email header, and the fact that it was sent to a unique email address that I have only ever used for Adobe services, I came to the conclusion that it was a genuine email from Adobe.
Even if your email is also genuine, I would still recommend using a web browser and type in the URL of the Adobe website to sign in to your account and change your password - rather than follow the links in the email.

Having thoroughly checked the email header, and the fact that it was sent to a unique email address that I have only ever used for Adobe services, I came to the conclusion that it was a genuine email from Adobe.
Even if your email is also genuine, I would still recommend using a web browser and type in the URL of the Adobe website to sign in to your account and change your password - rather than follow the links in the email.
Re: Adobe customer care
01-01-2014 6:18 PM
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You will soon discover whether on not it is genuine - when you log into your Adobe account.
If so it will divert/force you to set up a new password before being allowed to continue into the site
It did with me.
If so it will divert/force you to set up a new password before being allowed to continue into the site
It did with me.
Re: Adobe customer care
01-01-2014 7:14 PM
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Thanks for all the quick replies folks I have done as you suggest. Ted
Re: Adobe customer care
01-01-2014 7:41 PM
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i had one today... just ignored it...

Re: Adobe customer care
05-01-2014 7:54 PM
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I did not get an email from Adobe - they sent a letter that asked me to log on and reset my password.
No danger of a spoof email. Fortunately my card number has changed twice since I last used it with Adobe.
I would say that any email about this sort of thing is not to be trusted.
No danger of a spoof email. Fortunately my card number has changed twice since I last used it with Adobe.
I would say that any email about this sort of thing is not to be trusted.
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