Address problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: Address problem
Address problem
02-10-2011 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In the process Talktalk entirely changed his address. The only bits which were consistent were the house number, "hill" in the streetname, and the first 4 characters of the postcode. Even in the telephone directory he now appears at an entirely different address.
TT sent the original router to the wrong address -twice, replacement filters - twice, and finally a BT Openreach engineer. Three times TT promised that their error had been fixed. 3 times it hasn't.
My friend decided to rejoin PN complete with his phone line.PN hit problems because the real address doesn't match TT records.
The CEO of TT Group now claims it is "impossible" to fix but they managed to move my friend in the first place.
BT wholesale are unable to help because they only rent the line and have no other details. Ofcom will contact TT if we ask but that is circular.
Has anyone any useful advice on how to sort this. My friend is 80 and really does not wish to change his phone number or lose his service for up to a week.
I rather think that the TT database has defects since an operative actually told my friend "it's on the screen now and going through"
I know all about tags. It is the address which is the problem.
Re: Address problem
02-10-2011 4:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know the answer to this one but would love to see the solution.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Address problem
02-10-2011 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Address problem
05-10-2011 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today he visited the address at which TT insists he lives - less than a mile away,
The occupiers, also TT customers, were very helpful and gave him all their details. TT were about to totally cut him off (your deadlock notice?) but he has temporarily stopped that. Instead, on my advice, he is ringing them to say he is moving to his current address (his long time address) with immediate effect. The Exchange is the same so there should be no problem in transferring the number (he did that once before when he moved) in time to save Plusnet from having to create a new number.
Complaints to the Ombudsman and Ofcom will be after the event as will any small claims court action if TT don't compensate. I doubt they'd turn up in Court so it could be a minor win for my friend.
Shall update as things develop
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rules ]
Re: Address problem
05-10-2011 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit: I'm not being serious - but I'll be watching to see how this pans out.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Address problem
05-10-2011 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: bewick Complaints to the Ombudsman and Ofcom will be after the event as will any small claims court action if TT don't compensate. I doubt they'd turn up in Court so it could be a minor win for my friend.
In the context you mentioned Ombudsman I wonder if you assumed the link I provided was to an official body? Ombudsman Services are a private company and provide a dispute resolution service between consumers and participating companies. Their communications industry arm was originally called Otelo.
Re: Address problem
05-10-2011 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
adie:quote
Re: Address problem
08-10-2011 6:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today TT rang him and said that they had now released his phone number etc. etc, Previously the CEO of TT Group (yup I got his/her email address) had said it was "impossible" to restore his correct address.(the real problem and yet they had changed it in the first place without any apparent problem and without his authorisation). Obviously not impossible and one has to wonder how CEOs manage to get to their positions. I have my own views on that one and I was once just a peg below CEO of a large organisation.
.
Bottom line? My friend is cock-a-hoop. He is coming back to a reputable and efficient supplier and will have his telephone directory entry restored to his correct address and preserve his 40 year old telephone number. The TT customers at the wrong address will also be pleased.
I am inclined to think that Plusnet efforts were the key to this so well done PN.
Having told this story to a few people the maggots crawl out of the woodwork. TT has very inconsistent speeds and seems to cause problems for many. and seems not to care once the money is in the bag. Another friend just signed up for another 18 months for a £3 a month reduction. He failed to check with his daughter who has serious speed problems with TT. They live not 30 yards from the subject of this rant. MY PN speed has, apart from BT line and router failure, been totally consistent and at any time of day.
Remains to be seen whether my friend will claim compensation from TT and then take to Small Claims Court. Hope he does. Case closed.
Re: Address problem
08-10-2011 7:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/8726296/Talk-Tal...
To be is to do - Kant
do be do be do - Sinatra
Re: Address problem
08-10-2011 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: PeterLoftus Its a lady
Thanks Peter. I wasn't sure whether Dido was a lady or a bloke. She IS though a liar. It wasn't she who replied to my friend because she passed the matter to a minion - another "lady" who couldn't resolve the matter,
I once met the famous head of a major bank (his intials are DW) who was visiting one of the offices of a subsidiary. where I was providing some consultancy. He really WAS talking to employees and finding their views. No cameras. Totally relaxed and interested. Good bloke.
On another occasion I was working at a major insurance company at a MAJOR office. The American CEO (British Company) was touring complete with cameras, He spent his time posing and actually all but destroyed the company. Sad that I bought shares before I saw him,. Note that I didn't meet this one - just saw him posing for the cameras,.
Guess Dido is similar to the latter.
jim:green quote fixed mod:end
Re: Address problem
08-10-2011 8:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was with Fredom2surf which was sold to Opal, which was sold to TalkTalk. Eventually there was no connection with the customers whatsoever. I was happy with the F2S website until TT gutted it and I was supposed to inteface with TT through their website but when I tried I didn't exist. THe telephone help were non existent because they couldnt find me on the system either
So I bailed out and all of a sudden they new enough about me to ring and try to promise me everything they had failed to provide over about two years.
So far PN are a much better experience, and I'm from Yorkshire so I biased anyway
To be is to do - Kant
do be do be do - Sinatra
Re: Address problem
08-10-2011 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote So far PN are a much better experience, and I'm from Yorkshire so I biased anyway
Peter
Thanks for the link. Tells me much. "Dido" , previously Diana, is the grandaughter of a famous General. Tells me all - the link, and the name change. Oxford educated no less, Well I have employed Oxford graduates and less than impressed. The Cambridge ones were a little better. It's a small small world as Disneyland says but have the right connections then ability doesn't matter.
Yorkshireman eh? Well I can forgive you for that because I'm an exiled Derbyshireman so know where you are coming from.
In the meantime I've now written to Dido (Diana in a sane world) on behalf of my 80 year old friend and requested £500 compensation for the time and stress that TT has caused.
Watch this space.
jim:green quote fixed mod:end
Re: Address problem
08-10-2011 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
She was crowing that she had done such a good job of turning TT round. Ther was an old saying about never overestimating your customers.
There's plenty of our weaker brethren and just plain fools to suport TT and their business practices. But five minutes with a search engine to find fora like this one is all it takes to get the lowdown
To be is to do - Kant
do be do be do - Sinatra
Re: Address problem
26-10-2011 7:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet is a subsidiary of BT. The BT.com site allows change of "residential details" but, apparently only for those who use the REAL BT side of telephone and broadband.. Anyone else is effectively told "tough [Censored]"
I DID write to BT directrories on behalf of my friend. They declined to reply.
Are Plusnet now promising more than they can deliver to gain custom. Sad if true
jim:quote
Re: Address problem
26-10-2011 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page