Account password not recognised

[#1]

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QUOTE MODIFY « on Today at 17:41 »
New to Plusnet, I have tried opening an email account with Mac Mail (El Capitan) and with Thunderbird. Both apps reject my account password so I have no email.  Anyone else had this problem?  I don't see how it could work anyway because the account password is secure. Grateful for help.
MH

[#2]

You had a reply about this here
http://community.plus.net/forum/index.php/topic,145858.0/topicseen.html

[#3]

Mod Note
Topic locked in favour of linked thread.