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AVG free update problem

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

AVG free update problem

Is anyone else having problems with AVG free not downloading anything when you try to update?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
34 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: AVG free update problem

I'd tried this update several times without success. I've just disconnect/reconnected and gone from Juniper 10 to Juniper 8 and now the update has worked.
I had wondered if it was an MTU issue as we have seen this in the past with new gateways but I was able to ping avg.com with -f -l 1472 so I don't think it was that.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 18,800
Thanks: 261
Registered: 12-08-2007

Re: AVG free update problem

I've had this problem for a few days now. 
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: AVG free update problem

what version of AVG are you using ?
I have found that ver 8 sometimes causes update problems but ver 7.5 seems to work fine.
Community Veteran
Posts: 18,800
Thanks: 261
Registered: 12-08-2007

Re: AVG free update problem

Yep, I'm on V8 as they said they were withdrawing support for V7.5.  We had this problem late last year and AVG issued a patch to sort it out.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: AVG free update problem

I've seen various oddities with AVG8 Free over the last few days (and longer).
Generally I've taken to doing a full uninstall & reinstall from a new download.
Once or twice I've even had to use the AVG Remover - found here: http://www.avg.com/download-tools
(normally that sort of brute force is only applied to Norton!)  Crazy
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: AVG free update problem

update failed at 7.30, went to do a manual at 830 said it was updated Cool
Community Veteran
Posts: 18,800
Thanks: 261
Registered: 12-08-2007

Re: AVG free update problem

Manual update failed twice but worked on the third occasion.  They seem to have a problem i think.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: AVG free update problem

I'm on 8.0.176 and trying a manual update is working fine.
If anyone else has it fail can they check which gateway they are on - it may be a coincidence that it worked for me after switching gateway when a few minutes earlier it had failed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: AVG free update problem

my gateway You are currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1.
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: AVG free update problem

I sometimes have trouble updating, but put it down to the servers being busy, and try later.  It usually works the second time.
John
Community Veteran
Posts: 1,985
Thanks: 5
Fixes: 3
Registered: 01-08-2007

Re: AVG free update problem

Just trying it, seems exceptionally slooooooow.  Since I moved from PAYG to Option 2 AVg downloads have been relatively slow, but uaually in the 50-60kbps, not in bytes/sec!!!!!!!  I have wondered, and asked why antivirus definition updates are classed as download servers/sites?Huh
I do suspect there is an issue here.
dgreen007
Grafter
Posts: 169
Registered: 05-03-2008

Re: AVG free update problem

I just tried goinmg onto http://www.avg.com/download-tools but IE tells me there is no connection and can not display the web page.
I've been having problems with AVG for weeks now and in fact it's not been working all this time.
It's strange because I can get on to certain sites such as bbc.co.uk and others but not AVG.com and I can't update it at all.
My network connection icon in the bottom right says that a cable is unplugged but it isn't.
It's all very peculiar.
I'm frightened to go on the web without protection.
I've even tried to uninstal AVG using the windows facility which seems to work ok until I go to install it again and it tells me there is another anti virus software installed.
Any ideas?
dgreen007
Grafter
Posts: 169
Registered: 05-03-2008

Re: AVG free update problem

sorry, accidentally duped the message.
Community Veteran
Posts: 18,800
Thanks: 261
Registered: 12-08-2007

Re: AVG free update problem

I had an automatic update at 3.20p this afternoon and just done one manually, although there was nothing else to update.  Seems to be OK for me.