1and1.co.uk
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- Re: 1and1.co.uk
1and1.co.uk
27-05-2008 11:02 PM
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That is unless you want to loose all of your web and email services for at least 4 days due to their complete incompetance!
I have been waiting for them to update A-records since Friday evening (something that usually happens almost instantly with any other company).
Because of this my private nameservers with Eukhost do not work and myself and others have been without web and email service for 4 days!
I have been in continous email and phone contact with them and their incompetant staff have done nothing but try to brush me off with rubbish excuses. I have been contacted several times by the owner of the local B&B whos website I host asking me for answers. What am I supposed to tell him?!
1and1.co.uk should be shut down as they are obviously incapable of providing the service their custommers are paying for. Right now I want to go to their offices and punch someone! I have already demanded the transfer authorization codes from them but even that I am STILL waiting for.
Re: 1and1.co.uk
27-05-2008 11:31 PM
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Re: 1and1.co.uk
27-05-2008 11:45 PM
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What really angered me was not the fault itself but the fact that their staff would not listen to anything I was saying when I was telling them that there was obviously a fault and the records were not updating. Instead, for 3 days they just tried to keep brushing me off with a load of absolute rubbish both over the phone and through email. This may work with some people but I know enough about DNS for it not to work with me. They are definitely done with my business.
Re: 1and1.co.uk
28-05-2008 3:35 AM
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Nominet example how the namerservers are changed, this is done by automated email
Edit: Ignore the Nominet references as they are only responsible fo UK domains but the principle is the same for dot com.
Re: 1and1.co.uk
28-05-2008 4:01 AM
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Quote I have private nameservers with Eukhost (ns1.branaghcomputers.com and ns2.branaghcomputers.com) The domains including branaghcomputers.com are registered with 1and1 and all using the above nameservers. The only change I needed to make was to the IPs of these nameservers which I did in my 1and1 control panel on Friday night.
The quote above is from another thread. If Eukhost is hosting the DNS what IP did you change in 1and1 control panel? Perhaps if you leave branaghcomputers.com using Eukhost namerservers you can then add A records for ns1.branaghcomputers.com and ns2.branaghcomputers.com in the DNS hosted by Eukhost. Then for all you customer domains you can then use the your private namerserver. This method will then save the need to supplied glued records to Nominet.
Edit: Ignore the Nominet references as they are only responsible fo UK domains but the principle is the same for dot com.
Re: 1and1.co.uk
28-05-2008 7:50 AM
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Re: 1and1.co.uk
28-05-2008 7:50 AM
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Re: 1and1.co.uk
28-05-2008 7:55 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: 1and1.co.uk
28-05-2008 10:05 AM
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Regards .....
Re: 1and1.co.uk
28-05-2008 1:39 PM
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@sean
May want to check these warnings regarding your nameserves. Believe these can be corrected by adding you private nameservers in the DNS hosted be eukhost
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