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youview plus box order

FIXED
djh22
Rising Star
Posts: 85
Thanks: 12
Fixes: 3
Registered: ‎17-11-2017

youview plus box order

I'm an existing PN TV customer and this morning I ordered a youview plus box to replace the old zapper box, I paid my money for which I've had an acknowledgment  but other that that I've had no confirmation of the order.

Has anyone ever ordered a new box, should I have had confimation/order number for tracking etc. ?

Ta,

Del.

3 REPLIES 3
dvorak
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Registered: ‎11-01-2008

Re: youview plus box order

Fix
I think it should appear in the member centre in account details.
You’ll also get a text when it’s despatched.
Probably a ticket raised on your account as well.
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djh22
Rising Star
Posts: 85
Thanks: 12
Fixes: 3
Registered: ‎17-11-2017

Re: youview plus box order

Thanks Dvorak,there's nothing showing on my account about it, which is worrying me a bit.

djh22
Rising Star
Posts: 85
Thanks: 12
Fixes: 3
Registered: ‎17-11-2017

Re: youview plus box order

I can see the order now on Manage account / account  summary,  but when I click on it it shows details of my original hub one order in 2017 which isn't very helpful.