Sorry to hear this.
Is your TV connected via a LAN connection or over your WiFi?
09-10-2018 9:00 AM - edited 09-10-2018 9:02 AM
Thank you for confirming that you have tried both connecting via ethernet and connecting via powerline adapters. I'm sorry for any inconvenience that the Youview issue has caused. I can see that you have now arranged to cancel your Youview package.
I've also added an update to your broadband fault ticket which you can view here.