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ipc6023

thehypnootoad
Dabbler
Posts: 24
Registered: ‎04-12-2017

ipc6023

Hi guys getting ipc6023 error only change is moved address all equipment is same the tv comes on for 5 minutes then error comes on till i change channel is there any fix for this thanks 

 

6 REPLIES 6
corringham
Seasoned Pro
Posts: 625
Thanks: 296
Fixes: 7
Registered: ‎25-09-2015

Re: ipc6023

I believe that is a low bandwidth error - what does a speedtest give for your connection at your new address?

thehypnootoad
Dabbler
Posts: 24
Registered: ‎04-12-2017

Re: ipc6023

57 down 10 upload ive tried reseting box with power down power of and on reset router allowed  Support British Telecom (BT)IGMP Proxying   again

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: ipc6023

Hi @thehypnootoad 

 

Sorry to hear this.

 

Is your TV connected via a LAN connection or over your WiFi? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
thehypnootoad
Dabbler
Posts: 24
Registered: ‎04-12-2017

Re: ipc6023

Tried it with ethernet and powerline thanks Ash

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: ipc6023

Hi @thehypnotoad,

 

Thank you for confirming that you have tried both connecting via ethernet and connecting via powerline adapters. I'm sorry for any inconvenience that the Youview issue has caused. I can see that you have now arranged to cancel your Youview package.

 

I've also added an update to your broadband fault ticket which you can view here.

 


 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
thehypnootoad
Dabbler
Posts: 24
Registered: ‎04-12-2017

Re: ipc6023

Hi I have enabled tv again as there's a fault with broadband and a engineer is coming out to hopefully fix this and fingers crossed it will sort the tv out thank you for your help. Ash