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do i have to return youview box?

rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

do i have to return youview box?

Hi, thinking of cancelling plusnet tv i am in month 16 of my 18 month contract so probably would have to pay a termination fee. 

 

do i have to return the youview box? or is there a possibility that i can keep it

 

all responses are appreciated, thanks!

1 REPLY 1
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: do i have to return youview box?

 

Hi @rkaur

 

Thanks for getting in touch. I'm sorry to hear that you're thinking of cancelling the YouView service. I can confirm that when you cancel outside of the initial 14 day period, there is an early termination fee which is usually based on the remainder of your contract - you do not need to return the YouView box to us when you cancel outside of 14 days.

 

If you wanted to discuss this in more detail you can give one of my colleagues in the Customer Options Team a call on 0800 013 2632 and they'll be happy to walk you through the next steps.

 

Best wishes,

 

Dave