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btsport on sky platform

pjh
Newbie
Posts: 2
Registered: ‎01-01-2019

btsport on sky platform

Hi I ordered bt sport HD last Wednesday told at first 48 hours to be active this then became 72 hours ?

called customer services after 48 hours to confirm all was ok and told it was

72 hours and no bt sport called customer services and the agent spotted it had been incorrectly set up ?

1 hour later an email telling me was active and should get it within 24 hours

24 hours later nothing

called again 3 times that day all to no avail

I even contacted bt and sky to see if there was a problem with them

I have full sky tv everything is working viewing card number identical to number given to plusnet .address etc everything identical

I have always had bt sport with my previous providers without any problem

going around in circles for although customer services are very pleasant no one seems to be able to do anything absolutely shambolic system and company

4 REPLIES 4
Moderator
Moderator
Posts: 21,146
Thanks: 3,051
Fixes: 613
Registered: ‎11-01-2008

Re: btsport on sky platform


Moderators Note


This topic has been moved from Tech Help to TV 

 


 

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Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: [ESCALATED] By: pjh / Subject: btsport on sky platform

Hi @pjh,

 

Thanks for getting in touch.

I'm sorry for the delay with your BT sport activation, we have escalated this issue internally and expect a further update here shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Gilzean10
Hooked
Posts: 9
Registered: ‎29-12-2018

Re: btsport on sky platform

I have been waiting 3 weeks now for them to activate my Subscription channels it really is embarrassing as they are owned by BT.

pjh
Newbie
Posts: 2
Registered: ‎01-01-2019

Re: btsport on sky platform

Hi
Got it activated Wednesday afternoon took 7 days and countless phonecalls. finally got someone in customer services who said he would call the bt sport section and try to get it sorted out and would that he would call me back. he did 2 hours later and all was working
Don't know if my problem was xmas and new year with no one working .seems to be only a handful of people who can deal with it.
Good luck