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Youview+ "cutting off" randomly

Bamboozled
Grafter
Posts: 40
Thanks: 1
Registered: 30-08-2016

Youview+ "cutting off" randomly

Hi

Using Youview+ Box for around a week and it randomly changes Channels seemingly by itself and has done that 2 to 3 times - with nobody near either the Box or the Remote Control

 

Also randomly the No Signal screen appears on my TV because the Box has shut down again with nobody touching or hear anything  

I cant see there being a Power Saver as I have watched for "ages" without being cut off but I could be wrong (usually am)

Does anyone have the same problem(s) ? Or anyone had either and sorted them out and if xo how please

Cheers Bamboozled

2 REPLIES
Bamboozled
Grafter
Posts: 40
Thanks: 1
Registered: 30-08-2016

Re: Youview+ "cutting off" randomly

Update on the cutting off. TV was on from 07.00 ish and turned itself off about 11.30

Then it went off again about 17.00 so averaging about 5 hours.

Wondering if it is a thermal overheat ? However if it were it does come straight back on and continues for a random time again !

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Youview+ "cutting off" randomly

Hi @Bamboozled,

I am sorry to hear about the issues that you have been having with your service.

Are you still having the same issues and have you reported this to our faults team at faults.plus.net?

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team