cancel
Showing results for 
Search instead for 
Did you mean: 

Youview error YVM607 and no sound

rkaur
Grafter
Posts: 29
Registered: ‎09-05-2017

Youview error YVM607 and no sound

Hi, put my box on today and i keep on constantly getting the error message YVM607 - content protection could not be enabled.

 

Some channels work like standard channels but these have no sound?Huh

I have tried replugging my Hdmi cables still no luck and tired restarting the box and tv and still no luck Sad

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Youview error YVM607 and no sound

Sorry to hear this.

This is most likely due to an error with HDCP

High-bandwidth Digital Content Protection (HDCP) is a system which encrypts the signal passing through the HDMI cable connecting your TV set and YouView box. HDCP requires authentication from both devices and if this fails, the signal fails producing this error message.

  1. Reboot your equipment

    Switch off your Plusnet router or BT Openreach modem if you have one and set top box either via the wall socket or the power switch on the back of each unit (where applicable).

    Then, after 30 seconds:

    • Switch the BT Openreach modem back on and wait until the DSL light turns green
    • Switch on your Plusnet router and wait for the Internet light to turn green
    • Finally switch your set top box on, and check if you're still having problems
  2. Check the cables

    Make sure the HDMI cable is connected securely at both ends. The quickest way to do this is remove and reconnect the cable.

    If your TV has more than one HDMI port, try using that one instead (remember to change the input source on your TV to the corresponding socket).

    If you're able to, switch the HDMI cable out for another one and try again.

 

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rkaur
Grafter
Posts: 29
Registered: ‎09-05-2017

Re: Youview error YVM607 and no sound

This is ridiculous now and frustrating. Have done all them tests but its just inconsistent works fine at times then that messages comes up and it does not work for a while. its not really a convenient service is it   

Plusnet Help Team
Plusnet Help Team
Posts: 256
Thanks: 29
Fixes: 10
Registered: ‎09-10-2018

Re: Youview error YVM607 and no sound

Hi @rkaur, thanks for trying that and for your reply.

 

At this point, I'm going to need to direct you to call in to our Customer Support Centre on 0800 432 0200. They're open between 07:30 and 22:00 7 days a week.

 

We're sincerely sorry we aren't able to assist further with your query via this support channel.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
christmas
Aspiring Pro
Posts: 579
Thanks: 53
Registered: ‎16-01-2011

Re: Youview error YVM607 and no sound

Don't know if it's relevant but there was an article about this in the Independent, it was reported BT accepted there was a software issue and a fix was being worked on.

Not BT but I am getting fed up with tinkering by technology companies with regular updates that cause issues.