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Youview box won't let me watch my subscription channels

Westkirsty08
Newbie
Posts: 2
Registered: ‎18-09-2019

Youview box won't let me watch my subscription channels

My subscription channels are there but won't work it's giving me an error code ipc6023 there's a problem with broadband but my internet is working ok
3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Youview box won't let me watch my subscription channels

Hi @Westkirsty08,

 

As we're already conversing via Facebook - would you prefer the issue addressed here, or via Facebook?

 

I ask as dependant on your reply I'll close the other conversation to prevent us from working the same issue across multiple platforms.

Westkirsty08
Newbie
Posts: 2
Registered: ‎18-09-2019

Re: Youview box won't let me watch my subscription channels

On here is better please
Beyhive
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Youview box won't let me watch my subscription channels

Hi @Westkirsty08,

 

I can see that you've managed to get through and speak to one of our colleagues at the technical department who have escalated the issue to the relevant team who will be back in touch with you soon.

 

Please keep all of your correspondence on this platform to avoid confusion and to make sure we pick your responses up as soon as possible.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team